{"id":124784,"date":"2020-09-07T08:51:39","date_gmt":"2020-09-07T08:51:39","guid":{"rendered":"https:\/\/igtsolutions.azurewebsites.net\/?p=124784"},"modified":"2020-12-04T06:18:04","modified_gmt":"2020-12-04T06:18:04","slug":"increase-in-revenue-and-csat-for-a-leading-air-cargo-in-us","status":"publish","type":"post","link":"https:\/\/www.igtsolutions.com\/case-studies\/increase-in-revenue-and-csat-for-a-leading-air-cargo-in-us\/","title":{"rendered":"Increase in Revenue and CSAT for a leading  Air Cargo in US"},"content":{"rendered":"<div id=\"cs-content\" class=\"cs-content\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>DownloadThe client was experiencing \u00a0a dip in its cargo division revenues because of dropping sales conversion rate and was also struggling to reduce longer call transaction time that was leading to an increased percentage of abandoned calls and customer dissatisfaction. Addressing the issue IGT Solutions provided contact center services to support the General Cargo Reservations (GCR) and Pet Cargo processes &#8230; <\/p>\n<div><a href=\"https:\/\/www.igtsolutions.com\/case-studies\/increase-in-revenue-and-csat-for-a-leading-air-cargo-in-us\/\" class=\"more-link\">Read More<\/a><\/div>\n","protected":false},"author":1,"featured_media":124785,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[],"industry":[],"service":[],"insights":[],"class_list":["post-124784","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Increase in Revenue and CSAT for a leading Air Cargo in US - IGT Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.igtsolutions.com\/case-studies\/increase-in-revenue-and-csat-for-a-leading-air-cargo-in-us\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Increase in Revenue and CSAT for a leading Air Cargo in US - IGT Solutions\" \/>\n<meta property=\"og:description\" content=\"DownloadThe client was experiencing \u00a0a dip in its cargo division revenues because of dropping sales conversion rate and was also struggling to reduce longer call transaction time that was leading to an increased percentage of abandoned calls and customer dissatisfaction. 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