{"id":131706,"date":"2021-02-16T07:25:38","date_gmt":"2021-02-16T07:25:38","guid":{"rendered":"https:\/\/igtsolutions.azurewebsites.net\/?p=131706"},"modified":"2021-02-16T08:08:30","modified_gmt":"2021-02-16T08:08:30","slug":"creating-omnichannel-cx-for-cargo-customers-of-a-leading-airline-in-north-america","status":"publish","type":"post","link":"https:\/\/www.igtsolutions.com\/case-studies\/creating-omnichannel-cx-for-cargo-customers-of-a-leading-airline-in-north-america\/","title":{"rendered":"Creating Omnichannel CX for Cargo Customers of a leading airline in North America"},"content":{"rendered":"<div id=\"cs-content\" class=\"cs-content\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>DownloadThe client was undergoing several challenges in providing quality customer service. IGT helped the client by developing an application that intelligently captures data from different channels of interaction with the customers that helped the client address customer queries from within the system, be it a Phone call, Email, Chat or Social Media interaction and provide a seamless customer experience. Share &#8230; <\/p>\n<div><a href=\"https:\/\/www.igtsolutions.com\/case-studies\/creating-omnichannel-cx-for-cargo-customers-of-a-leading-airline-in-north-america\/\" class=\"more-link\">Read More<\/a><\/div>\n","protected":false},"author":1,"featured_media":131698,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[],"industry":[],"service":[],"insights":[],"class_list":["post-131706","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Creating Omnichannel CX for Cargo Customers of a leading airline in North America - IGT Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.igtsolutions.com\/case-studies\/creating-omnichannel-cx-for-cargo-customers-of-a-leading-airline-in-north-america\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Creating Omnichannel CX for Cargo Customers of a leading airline in North America - IGT Solutions\" \/>\n<meta property=\"og:description\" content=\"DownloadThe client was undergoing several challenges in providing quality customer service. 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