{"id":135561,"date":"2021-06-08T13:13:20","date_gmt":"2021-06-08T13:13:20","guid":{"rendered":"https:\/\/igtsolutions.azurewebsites.net\/?p=135561"},"modified":"2023-07-04T06:07:02","modified_gmt":"2023-07-04T06:07:02","slug":"delivering-multichannel-customer-support-on-demand-for-a-tech-driven-hospitality-chain-in-apac","status":"publish","type":"post","link":"https:\/\/www.igtsolutions.com\/case-studies\/delivering-multichannel-customer-support-on-demand-for-a-tech-driven-hospitality-chain-in-apac\/","title":{"rendered":"Delivering Multichannel Customer Support On Demand For A Tech-Driven Hospitality Chain In APAC"},"content":{"rendered":"<div id=\"cs-content\" class=\"cs-content\"><\/div>\n","protected":false},"excerpt":{"rendered":"<p>DownloadThe client was facing increasing difficulties in coping with the rising volume of customer queries. IGT helped the client to rapidly resolve tickets related to pre\/post bookings, stay queries, complaints, and inquiries across multiple channels while rationalizing operational expenses simultaneously. Share this PostAbout the Client The client is an apex player in the global hospitality space, maintaining an extensive chain &#8230; <\/p>\n<div><a href=\"https:\/\/www.igtsolutions.com\/case-studies\/delivering-multichannel-customer-support-on-demand-for-a-tech-driven-hospitality-chain-in-apac\/\" class=\"more-link\">Read More<\/a><\/div>\n","protected":false},"author":29,"featured_media":133087,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[9],"tags":[],"industry":[],"service":[],"insights":[],"class_list":["post-135561","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-case-studies"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Delivering Multichannel Customer Support On Demand For A Tech-Driven Hospitality Chain In APAC - IGT Solutions<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.igtsolutions.com\/case-studies\/delivering-multichannel-customer-support-on-demand-for-a-tech-driven-hospitality-chain-in-apac\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Delivering Multichannel Customer Support On Demand For A Tech-Driven Hospitality Chain In APAC - IGT Solutions\" \/>\n<meta property=\"og:description\" content=\"DownloadThe client was facing increasing difficulties in coping with the rising volume of customer queries. 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