{"id":137084,"date":"2021-07-08T17:22:04","date_gmt":"2021-07-08T17:22:04","guid":{"rendered":"https:\/\/igtsolutions.azurewebsites.net\/?page_id=137084"},"modified":"2025-06-09T05:55:21","modified_gmt":"2025-06-09T05:55:21","slug":"igt-perspective","status":"publish","type":"page","link":"https:\/\/www.igtsolutions.com\/thought-leadership\/igt-perspective\/","title":{"rendered":"IGT Perspective"},"content":{"rendered":"
Resources<\/span>\n

Insights<\/h1><\/div><\/div><\/div>

Stay truly connected to customers at all times, with the combined power of AI and ML<\/p><\/div><\/div>

\"Image\"<\/span><\/div><\/div><\/div><\/div>
\"Scaled

report<\/p><\/div>

“Innovating for Impact. Inspiring Change”- Introducing IGT Solutions' First Sustainability Report<\/h3>\n<\/div><\/div><\/div>
Building a responsible, resilient, and future-ready organization through strong governance and measurable impact across environmental, social, and community-led initiatives.<\/div><\/span><\/span>
Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
\"Airline

Solution Brief<\/span><\/p>\n\n

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iTaG.AI: Smarter Annotation for Safer, Faster Travel\n<\/h3>\nThe iTag Use Cases Brief showcases practical aviation applications, enabling AI-driven safety, compliance, efficiency, and automation.<\/span><\/div><\/div><\/div>

Webinar on “Customer Engagement in the Post Pandemic World”, jointly organized by BCG and IGT Solutions<\/p><\/div><\/span><\/span>

Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
\"Airline

Solution Brief<\/span><\/p>\n\n

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IGT EU261Xpress.AI: Fast, Accurate, and Automated Aviation Claims\n<\/h3>\nIGT EU261Xpress.AI is a generative AI-powered platform for airline claims processing. The document captures the solution's value proposition, benefits, and impact. <\/span><\/div><\/div><\/div>

Webinar on “Customer Engagement in the Post Pandemic World”, jointly organized by BCG and IGT Solutions<\/p><\/div><\/span><\/span>

Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
\"Airline

Solution Brief<\/span><\/p>\n\n

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xBot.AI: Smarter Conversations, Seamless Experiences<\/h3>\nAn overview of xBot.AI, an AI-powered conversational automation solution from IGTx\u2019s TechBud.AI suite.<\/span><\/div><\/div><\/div>

Webinar on “Customer Engagement in the Post Pandemic World”, jointly organized by BCG and IGT Solutions<\/p><\/div><\/span><\/span>

Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
\"Airline

Whitepaper<\/p><\/div>

Embedded Finance Options - \nIt's What Your Customers\nNow Expect\n\n<\/h3>\nEmbedding financial services is only half the battle - IGT Solutions ensures 24\/7 expert support for lasting success.<\/span><\/div><\/div><\/div>

Webinar on “Customer Engagement in the Post Pandemic World”, jointly organized by BCG and IGT Solutions<\/p><\/div><\/span><\/span>

Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
\"Airline

Whitepaper<\/p><\/div>

Applying AI to SDLC: A New Paradigm in Software Development<\/h3>\nSDLC.AI, powered by TechBud.AI, helps speed up development cycles, reduce defects, and improve resource use.<\/span><\/div><\/div><\/div>

Webinar on “Customer Engagement in the Post Pandemic World”, jointly organized by BCG and IGT Solutions<\/p><\/div><\/span><\/span>

Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
\"Airline

Whitepaper<\/p><\/div>

Agent Assist In The World Of AI: Transforming Airline Customer Support<\/h3>\nEnhance airline customer service with AI-driven efficiency, ensuring faster responses, higher accuracy, and cost-effective support for every traveller.<\/span><\/div><\/div><\/div>

Webinar on “Customer Engagement in the Post Pandemic World”, jointly organized by BCG and IGT Solutions<\/p><\/div><\/span><\/span>

Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
\"Airline

Whitepaper<\/p><\/div>

Reimagining Agent Performance In The Age Of AI : A PoV on Training as a Service<\/h3>\nDiscover how IGT Solutions uses AI to accelerate agent learning, boost performance, and enhance customer experiences.<\/span><\/div><\/div><\/div>

Webinar on “Customer Engagement in the Post Pandemic World”, jointly organized by BCG and IGT Solutions<\/p><\/div><\/span><\/span>

Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
\"Airline

Whitepaper<\/p><\/div>

SMART CX : Superior Metrics Drive Value-Based Transformation<\/h3>\nSMART CX empowers brands to deliver seamless and cost-effective CX.<\/span><\/div><\/div><\/div>

Webinar on “Customer Engagement in the Post Pandemic World”, jointly organized by BCG and IGT Solutions<\/p><\/div><\/span><\/span>

Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
\"Airline

Whitepaper<\/p><\/div>

Blurring Lines Between Services and Software : A PoV on Baggage as a Service<\/h3>\nIGT Solutions streamlines baggage management with AI, improving tracking, claims, and passenger satisfaction.<\/span><\/div><\/div><\/div>

Webinar on “Customer Engagement in the Post Pandemic World”, jointly organized by BCG and IGT Solutions<\/p><\/div><\/span><\/span>

Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
\"Airline

Whitepaper<\/p><\/div>

Press Play on \nPlayer Experience:\nLevel up Beyond\nGame Design<\/h3>\nPlayer experience strategies are no longer just good; they make or break a player's loyalty. Read the exclusive and comprehensive Everest Group Whitepaper to learn more.<\/span><\/div><\/div><\/div>

Webinar on “Customer Engagement in the Post Pandemic World”, jointly organized by BCG and IGT Solutions<\/p><\/div><\/span><\/span>

Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
\"Airline

Reports<\/p><\/div>

Virtual Think Tank Post Discussion Report<\/h3>\n<\/div><\/div><\/div>
Creating A Smarter Contact Centre\nThrough Automation And Analytics: \nThe Two Key Differentiating Factors For Meeting Customer Expectations In 2021<\/div><\/span><\/span>
Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
\"Airline
Industry Guide<\/div>

Digital & Analytics\nTrends In The Air Cargo\nIndustry<\/h3>\n<\/div><\/div><\/div>
Enabling Digital and Technological Trends in Air Cargo Industry<\/div><\/span><\/span>
Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
\"Airline
Use Case<\/div>

Role of AI in the Digital World<\/h3>\n<\/div><\/div><\/div>

To make travel smarter and safer, the right application of smart Data, and AI is imperative.<\/p><\/div><\/span><\/span>

Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
\"Airline
Industry Guide<\/div>

Harnessing the\npower of data\nservices for Airlines<\/h3>\n<\/div><\/div><\/div>
IGT\u2019s Data Services for airlines solves problems by\nusing innovative techniques.<\/div><\/span><\/span>
Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
\"Airline
Ebook<\/div>

Data Modernization: Imperative for Digital Transformation<\/h3>\n<\/div><\/div><\/div>

Adopting Modern Data Management practice is essential for constructive use of data.<\/p><\/div><\/span><\/span>

Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
\"Airline

Whitepaper<\/p><\/div>

Delivering Superior Experiences: How Positive Agent Experience Amplifies Customer Experience<\/h3>\n<\/div><\/div><\/div>
Organizations are recognizing that, along with the customer, the agent is a pivotal component of Customer Experience (CX).<\/div><\/span><\/span>
Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
\"Airline

Whitepaper<\/p><\/div>

Catch flights, not virus - The new \u2018Travel Persona\u2019 in a post COVID world<\/h3>\n<\/div><\/div><\/div>
While the travel & hospitality industry is preparing for the initial rebound of travel, it is important to observe how travel demand spiked in various markets when the pandemic started to grow.<\/div><\/span><\/span>
Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
\"Airline

Whitepaper<\/p><\/div>

5 Trends of Software Quality Assurance in 2021<\/h3>\n<\/div><\/div><\/div>
The Year 2020 has been the year of transformation, several industries realized the urgent need for faster delivery, greater collaboration, and iterative releases, which has led to greater penetration of Agile and DevOps. A look at some trends in 2020 that will continue in the years to come.<\/div><\/span><\/span>
Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
\"Airline

whitePaper<\/p><\/div>

LEAN QA \u2013 Transforming QA teams for Just-in-time test delivery<\/h3>\n<\/div><\/div><\/div>

Customer expectations in the current and upcoming generations have changed drastically, the need to incorporate changing customer requirements into the product development process are a cause of stress for delivery teams.<\/p><\/div><\/span><\/span>

Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
\"Airline
Whitepaper<\/div>

Continuous Testing: Smart Testing Way Forward<\/h3>\n<\/div><\/div><\/div>
Continuous testing is the practice of enabling quality through each phase of the software development lifecycle i.e., from planning to development up to production and operations.<\/div><\/span><\/span>
Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
\"Airline

Whitepaper<\/p><\/div>

Customer Experience 3.A<\/h3>\n<\/div><\/div><\/div>

Customer expectations in the current and upcoming generations have changed drastically, with a major shift from a product focus to a full \"product + experience\" focus.<\/p><\/div><\/span><\/span>

Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
\"Airline

WhitePaper<\/p><\/div>

Customer Equation in the new normal<\/h3>\n<\/div><\/div><\/div>
The future of work is looking to be highly hybrid in nature making it crucial for companies to understand the key enablers..<\/div><\/span><\/span>
Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
\"Airlines
Whitepaper<\/div>

Airline Customer Value<\/h3>\n<\/div><\/div><\/div>
It costs 10x more to acquire a customer than to retain, and 100 times more to win back one already disillusioned with the company. <\/div><\/span><\/span>
Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
\"airline
Whitepaper<\/div>

Social Travel-Integrated Travel Experience<\/h3>\n<\/div><\/div><\/div>
Social Commerce is a subset of eCommerce, where the activities happen over social media, such as Facebook and Twitter. <\/div><\/span><\/span>
Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
\"travel
Whitepaper<\/div>

Creating a 360-degree View of the Connected Traveler<\/h3>\n<\/div><\/div><\/div>
Today travel providers have vast amounts of data at every step of their customer\u2019s travel booking cycle.\n<\/div><\/span><\/span>
Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
\"testing
Whitepaper<\/div>

Ensuring Quality through Progressive Approach in Test Automation<\/h1>\n<\/div><\/div><\/div>
Emerging technological innovations along with dynamic business needs of the travel industry are shaping the travel IT industry to set new and modern trends. <\/div><\/span><\/span>
Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
\"Customer
Whitepaper<\/div>

Embracing the Social Element in the Loyalty Programs<\/h3>\n<\/div><\/div><\/div>

With the rise of social media, companies need to redesign the current structure of loyalty programs and integrate the social element to offer enhanced customer experience.<\/p><\/div><\/span><\/span>

Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
\"rpa
Whitepaper<\/div>

Structuring Ticket Process Outsourcing<\/h3>\n<\/div><\/div><\/div>
For Travel Agencies, ticketing is a function that entails high process time, while being a low value generating function.<\/div><\/span><\/span>
Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
\"Z\/TPF
Whitepaper<\/div>

Unlatch z\/TPF data using DFDL<\/p><\/h3>\n<\/div><\/div><\/div>

DFDL stands for Data Format Description Language and is powerful modelling language from Open Grid Forum.<\/p><\/div><\/span><\/span>

Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
\"devops
Whitepaper<\/div>

Development Centric DevSecOps<\/h3>\n<\/div><\/div><\/div>
DevSecOps has been viewed as Security at the intersection of Development and Operations with security scans being triggered early in the application lifecycle.<\/div><\/span><\/span>
Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
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