{"id":16,"date":"2016-06-23T07:14:58","date_gmt":"2016-06-23T07:14:58","guid":{"rendered":"https:\/\/igt.ph\/?page_id=16"},"modified":"2025-04-16T13:07:41","modified_gmt":"2025-04-16T13:07:41","slug":"overview","status":"publish","type":"page","link":"https:\/\/www.igtsolutions.com\/overview\/","title":{"rendered":"Overview"},"content":{"rendered":"
About Us<\/span>\n

Enabling better experience<\/h1><\/div><\/div><\/div>

Stay truly connected to customers at all times, with the combined power of AI and ML<\/p><\/div><\/div>

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Overview<\/p>\n<\/div>

IGT Solutions (IGT) is committed to simplifying complex customer interactions while delivering a seamless experience. It provides integrated BPM, Technology and Digital Services & Solutions for clients across industries.IGT Solutions is a next-gen customer experience (CX) company, defining and delivering transformative experiences for the global and most innovative brands using digital technologies. With the combination of Digital and Human Intelligence, IGT becomes the preferred partner for managing (end-to-end) CX journeys across Travel and Hi-tech industries.<\/p>\n<\/div>

Established in 1998, with 100% focus on customer experience, IGT employs more than 25,000 customer experience and technology specialists providing services to 90 marquee customers globally. IGT\u2019s global footprint consists of 31 delivery centers in China, Philippines, Malaysia, India, UAE, Romania, Indonesia, Spain, Colombia, South Africa, Egypt, Vietnam and the USA.<\/p>\n<\/div><\/div><\/div><\/div>

0<\/span>+yrs<\/span><\/div>
Expertise in Enabling Better Experience<\/div><\/div><\/div>
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Focus on customer experience<\/div><\/div><\/div>
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CX and Technology experts<\/div><\/div><\/div>
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Global Delivery Centres<\/div><\/div><\/div>
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Digital Solutions<\/div><\/div><\/div><\/div><\/div>

Holistic Approach to Enable Better Customer Experience<\/h1>\n<\/div><\/div><\/div><\/div><\/div>
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Domain Expertise<\/h4>

Retail &\u00a0E-commerce,\u00a0High Growth Tech, Gaming, Airlines, Hospitality, Travel Technology, OTA\/ TMCs, Logistics, Land Transportation<\/p><\/div><\/div><\/div>

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Solutions & Services<\/h4>

CX Services<\/br> Digital Engineering<\/br>Intelligent Automation<\/br>Data and Analytics<\/br>CX Transformation below <\/p><\/div><\/div><\/div>

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Workplace<\/h4>

Inclusive culture and values <\/br>Diversified talent <\/br>Digital employee experience<\/p><\/div><\/div><\/div>

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Global Presence<\/h4>

13 countries\u00a0<\/br> 35+ languages <\/br>Consistent IGT experience<\/p><\/div><\/div><\/div>

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Process & Infrastructure<\/h4>

Process excellence <\/br>Quality accreditations <\/br>COPC <\/br>Agile framework <\/br>Integrated audit framework <\/br>Robust technology infrastructure backbone<\/p><\/div><\/div><\/div><\/div><\/div>

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Vision<\/h2>\n<\/div><\/div><\/div><\/div>
To be the world's\u00a0greatest Next-gen CX company making a billion complex interactions simple every year<\/div><\/div><\/div><\/div><\/div>
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Here at IGT Solutions, we are relentless in our pursuit of becoming the #1 partner for our clients and driving their success. Our five cultural values serve as the compass that guides our actions, decisions and behaviors, defining who we are and how we operate.<\/div><\/div><\/div><\/div><\/div>
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Client Focus<\/h1>\nClients Are Our North Star<\/span><\/div><\/div><\/div><\/div><\/div>
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Curiosity<\/h1>\nWe Think About Next, Now<\/span><\/div><\/div><\/div><\/div><\/div>
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Respect<\/h1>\nWe Are A Collective<\/span><\/div><\/div><\/div><\/div><\/div>
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Accountability<\/h1>\nWe Walk The Talk<\/span><\/div><\/div><\/div><\/div><\/div>
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Integrity<\/h1>\nWe Do The Right Thing, Always<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div>
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Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>

Vision<\/span><\/h2>

To be the world's\u00a0<\/span>greatest <\/span>Next-gen CX<\/strong> company making a billion complex interactions simple every year<\/span><\/p>\n<\/div>

Values<\/span><\/h2>

At IGT we constantly strive to find a better way to deliver superior customer experience. So we have three core values that run through everything we do.<\/p>\n<\/div><\/div>

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INTEGRITY is observing financial and intellectual honesty. Taking personal responsibility and facing reality, regardless of consequences.<\/div><\/div>
CUSTOMER ORIENTATION means always seeing things from the customer\u2019s perspective. Identifying the customer\u2019s unstated as well as emerging needs.\n<\/div><\/div>

FUTURE-MINDEDNESS is about staying in touch with new developments. Consistently questioning existing assumptions, and making new ideas work.<\/p><\/div><\/div><\/div><\/div>

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