{"id":160,"date":"2016-07-19T07:49:00","date_gmt":"2016-07-19T07:49:00","guid":{"rendered":"https:\/\/igt.ph\/industries\/airlines\/"},"modified":"2025-04-22T10:07:55","modified_gmt":"2025-04-22T10:07:55","slug":"airlines-2","status":"publish","type":"page","link":"https:\/\/www.igtsolutions.com\/industries-old\/airlines-2\/","title":{"rendered":"Airlines"},"content":{"rendered":"
Industries<\/span>\n

Airlines<\/h1><\/div><\/div><\/div>
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Empowering 4 In Top 5 Airline Clients To Deliver Superior Customer Experience<\/span><\/p>\n\n<\/div><\/div>

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Handling 60 Mn+ Reservations\/Customer Service Queries<\/span><\/p>\n\n<\/div><\/div>

<\/i><\/span>
VIEW INFOGRAPHIC<\/span><\/div><\/div><\/a><\/div>
\"Image\"<\/span><\/div><\/div><\/div><\/div>
0<\/span><\/div>
Airline Clients Globally<\/div><\/div><\/div>
USD<\/span>0<\/span>Mn<\/span><\/div>
Gross Ticketing & Ancillary Revenue<\/div><\/div><\/div>
0<\/span>%<\/span><\/div>
Increase in Revenue Per Call<\/div><\/div><\/div><\/div><\/div>

Continuously Innovating and Providing Superior Customer Experience<\/p>\n<\/div>

The relationship between a passenger and the airline has changed. Today\u2019s ever connected passenger likes taking charge of the flying experience. From reservation chatbots to mobile check-ins and boarding, from social media bookings to personalized ancillary products, the airline industry needs to continuously innovate and provide engaging customer experience, while at the same time managing cost efficiencies and optimizing operations.<\/p>\n<\/div>

IGT has been a strategic partner for more than 20 global airlines providing next gen CX Services through its expertise in personalized Airlines IT Solutions, Travel Technology and Digital Services & Solutions with state of the art contact centres.<\/div>\n<\/div><\/div><\/div><\/div>
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Comprehensive Offerings<\/p><\/h1>\n<\/div><\/div><\/div><\/div><\/div><\/div>

\"BPM<\/div>

CX Services<\/h1>\n<\/div><\/div><\/div>

Providing differentiated omnichannel customer experience to meet growing demand of todays' consumers<\/p><\/div><\/span><\/span>

Read More<\/span><\/div><\/div><\/a><\/div>
\"Analytics\"<\/div>

Analytics<\/h1>\n<\/div><\/div><\/div>

Employing AI & ML in analyzing, interpreting and forecasting data to personalize each customer\u2019s journey<\/p><\/div><\/span><\/span>

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\"automation\"<\/div>

Automation<\/h1>\n<\/div><\/div><\/div>

Delivering robotic process automation, chatbots and voicebots to bring in process excellency and cost efficiency<\/p><\/div><\/span><\/span>

Read More<\/span><\/div><\/div><\/a><\/div>
\"Digital<\/div>

Digital Engineering<\/h1>\n<\/div><\/div><\/div>

Leveraging mobile, social media with new age technologies to enhance digital customer\u2019s experience<\/p><\/div><\/span><\/span>

Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>
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Delivering Results <\/h3>\n<\/div><\/div><\/div><\/div>