{"id":161,"date":"2016-07-19T07:49:00","date_gmt":"2016-07-19T07:49:00","guid":{"rendered":"https:\/\/igt.ph\/industries\/tmcota\/"},"modified":"2025-03-17T07:52:15","modified_gmt":"2025-03-17T07:52:15","slug":"tmc-ota","status":"publish","type":"page","link":"https:\/\/www.igtsolutions.com\/industries-old\/tmc-ota\/","title":{"rendered":"OTA and TMC"},"content":{"rendered":"
Industries<\/span>\n

OTA<\/h1><\/div><\/div><\/div>
Providing Next-gen CX Services To Leading Travel Companies<\/div>
Handling 10 Mn+ Reservations\/Customer Service Queries<\/div>
<\/i><\/span>
VIEW INFOGRAPHIC<\/span><\/div><\/div><\/a><\/div>
\"Image\"<\/span><\/div><\/div><\/div><\/div>
USD<\/span>0<\/span>Mn+<\/span><\/div>
Booking Value Generated Annually<\/div><\/div><\/div>
0<\/span>%+<\/span><\/div>
Sales Conversion for Contact Center<\/div><\/div><\/div>
0<\/span>Mn+<\/span><\/div>
Ticketing \/ Fulfillment Serviced Annually<\/div><\/div><\/div><\/div><\/div>

Digitizing CX Services for Superior Customer Experience for OTAs<\/p>\n<\/div>

In today\u2019s dynamic business environment, travel agencies face tremendous economic and margin pressures to manage customer expectations and cost challenges. The need of the hour for online travel agencies (OTAs) is to increase revenues through cost-effective distribution channels, upsell and cross-sell opportunities and provide value-added services to their customers.<\/p>\n

It has thus become important for travel agencies to leverage technology, outsourcing, and new age media effectively and efficiently to deliver superior customer experiences.<\/p>\n<\/div>

IGT enables better travel by delivering personalized CX Services with state of the art contact centre services to travel agencies. With deep domain expertise, qualified and experienced resource pool and a strong focus on operational excellence, IGT helps OTAs increase their revenue through online and offline channels, decrease their operational costs and provide differentiated services to their customers.<\/p>\n<\/div><\/div><\/div><\/div>

<\/div><\/div>

Comprehensive Offerings<\/p><\/h1>\n<\/div><\/div><\/div><\/div><\/div><\/div>

\"BPM<\/div>

CX Services<\/h1>\n<\/div><\/div><\/div>

Providing differentiated omnichannel customer experience to meet growing demand of todays' consumers<\/p><\/div><\/span><\/span>

Read More<\/span><\/div><\/div><\/a><\/div>
\"Analytics\"<\/div>

Analytics<\/h1>\n<\/div><\/div><\/div>

Employing AI & ML in analyzing, interpreting and forecasting data to personalize each customer\u2019s journey<\/p><\/div><\/span><\/span>

Read More<\/span><\/div><\/div><\/a><\/div>
\"automation\"<\/div>

Automation<\/h1>\n<\/div><\/div><\/div>

Delivering robotic process automation, chatbots and voicebots to bring in process excellency and cost efficiency<\/p><\/div><\/span><\/span>

Read More<\/span><\/div><\/div><\/a><\/div>
\"Digital<\/div>

Digital Engineering<\/h1>\n<\/div><\/div><\/div>

Leveraging mobile, social media with new age technologies to enhance digital customer\u2019s experience<\/p><\/div><\/span><\/span>

Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>
<\/div><\/div>

Delivering Results <\/h3>\n<\/div><\/div><\/div><\/div>