{"id":161967,"date":"2024-03-26T12:42:57","date_gmt":"2024-03-26T12:42:57","guid":{"rendered":"https:\/\/www.igtsolutions.com\/?page_id=161967"},"modified":"2024-04-10T06:18:34","modified_gmt":"2024-04-10T06:18:34","slug":"ml-accuracy-for-autonomous-shopping-solutions-provider","status":"publish","type":"page","link":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/ml-accuracy-for-autonomous-shopping-solutions-provider\/","title":{"rendered":"ML Accuracy for Autonomous Shopping Solutions Provider"},"content":{"rendered":"<div id=\"cs-content\" class=\"cs-content\"><div class=\"x-section e161967-e1 m3gz3-0 m3gz3-1 m3gz3-2 m3gz3-3\"><div class=\"x-bg\" aria-hidden=\"true\"><div class=\"x-bg-layer-lower-image\"><\/div><div class=\"x-bg-layer-upper-color\"><\/div><\/div><div class=\"x-row x-container max width e161967-e2 m3gz3-e m3gz3-f m3gz3-g m3gz3-h m3gz3-i m3gz3-j m3gz3-k m3gz3-l m3gz3-u m3gz3-v\"><div class=\"x-row-inner\"><div class=\"x-col e161967-e3 m3gz3-17 m3gz3-18\"><div class=\"x-text x-text-headline e161967-e4 m3gz3-1h m3gz3-1i m3gz3-1j m3gz3-1k m3gz3-1l m3gz3-1m m3gz3-1n m3gz3-1o m3gz3-a m3gz3-b x-effect-exit\" data-x-effect=\"{&quot;scroll&quot;:true,&quot;offsetTop&quot;:&quot;10%&quot;,&quot;offsetBottom&quot;:&quot;10%&quot;,&quot;behaviorScroll&quot;:&quot;fire-once&quot;}\"><div class=\"x-text-content\"><div class=\"x-text-content-text\">\n<h1 class=\"x-text-content-text-primary\"><strong>Autonomous Shopping Solutions Provider Achieves 99% M\/L Accuracy Reducing Store Latency with IGT\u2019s Tech-Enabled Retail Optimization Services<\/strong><\/h1><\/div><\/div><\/div><a class=\"x-anchor x-anchor-button e161967-e5 m3gz3-25 m3gz3-a m3gz3-b x-effect-exit\" tabindex=\"0\" href=\"#\" data-x-effect=\"{&quot;scroll&quot;:true,&quot;offsetTop&quot;:&quot;10%&quot;,&quot;offsetBottom&quot;:&quot;10%&quot;,&quot;behaviorScroll&quot;:&quot;fire-once&quot;}\"><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">CASE STUDIES<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><div class=\"x-section e161967-e6 m3gz3-0 m3gz3-4 m3gz3-5\"><div class=\"x-row x-container max width e161967-e7 m3gz3-e m3gz3-f m3gz3-g m3gz3-h m3gz3-i m3gz3-k m3gz3-m m3gz3-w\"><div class=\"x-row-inner\"><div class=\"x-col e161967-e8 m3gz3-17 m3gz3-18 m3gz3-19 m3gz3-1a\"><span class=\"x-image e161967-e9 m3gz3-26 m3gz3-27 m3gz3-28 m3gz3-a m3gz3-b x-effect-exit\" data-x-effect=\"{&quot;scroll&quot;:true,&quot;offsetTop&quot;:&quot;10%&quot;,&quot;offsetBottom&quot;:&quot;10%&quot;,&quot;behaviorScroll&quot;:&quot;fire-once&quot;}\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/03\/Case-Study-Operations-Optimization-small.jpg\" width=\"500\" height=\"500\" alt=\"Image\" loading=\"lazy\"><\/span><a  class=\"x-btn mts x-btn-global x-btn-block\"  href=\"\/wp-content\/uploads\/2024\/04\/Shopping-Solution-Provider-Operations-Optimization-_Case-Study.pdf\"  target=\"_blank\" rel=\"noopener noreferrer\"   data-options=\"thumbnail: ''\"><i  class=\"x-icon mvn mln mrs x-icon-download\" data-x-icon-s=\"&#xf019;\" aria-hidden=\"true\"><\/i>Download<\/a><\/div><div class=\"x-col e161967-e11 m3gz3-17 m3gz3-18\"><div class=\"x-text x-content e161967-e12 m3gz3-2c m3gz3-2d m3gz3-a m3gz3-b x-effect-exit\" data-x-effect=\"{&quot;scroll&quot;:true,&quot;offsetTop&quot;:&quot;10%&quot;,&quot;offsetBottom&quot;:&quot;10%&quot;,&quot;behaviorScroll&quot;:&quot;fire-once&quot;}\"><p>Learn how IGT Solutions helped an AI-powered shopping solution provider to reduce store latency, improve machine learning accuracy rate, stabilize critical KPIs, and drive process and efficiency enhancements with content tagging and data annotation services.<\/p><\/div><div class=\"x-row e161967-e13 m3gz3-e m3gz3-f m3gz3-g m3gz3-h m3gz3-i m3gz3-j m3gz3-k m3gz3-l m3gz3-u m3gz3-x\"><div class=\"x-row-inner\"><div class=\"x-col e161967-e14 m3gz3-17 m3gz3-18\"><div  class=\"x-entry-share pan\" ><p>Share this Post<\/p><div class=\"x-share-options\"><a href=\"#share\" data-x-element=\"extra\" data-x-params=\"{&quot;type&quot;:&quot;tooltip&quot;,&quot;trigger&quot;:&quot;hover&quot;,&quot;placement&quot;:&quot;bottom&quot;,&quot;title&quot;:&quot;&quot;,&quot;content&quot;:&quot;&quot;}\" class=\"x-share\" title=\"Share on Facebook\" onclick=\"window.open('http:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Fwww.igtsolutions.com%2Fwp-json%2Fwp%2Fv2%2Fpages%2F161967&amp;t=ML+Accuracy+for+Autonomous+Shopping+Solutions+Provider', 'popupFacebook', 'width=650, height=270, resizable=0, toolbar=0, menubar=0, status=0, location=0, scrollbars=0'); 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return false;\"><i class=\"x-icon-linkedin-square\" data-x-icon-b=\"&#xf08c;\"><\/i><\/a><a href=\"#share\" data-x-element=\"extra\" data-x-params=\"{&quot;type&quot;:&quot;tooltip&quot;,&quot;trigger&quot;:&quot;hover&quot;,&quot;placement&quot;:&quot;bottom&quot;,&quot;title&quot;:&quot;&quot;,&quot;content&quot;:&quot;&quot;}\" class=\"x-share\" title=\"Share on Reddit\" onclick=\"window.open('http:\/\/www.reddit.com\/submit?url=https%3A%2F%2Fwww.igtsolutions.com%2Fwp-json%2Fwp%2Fv2%2Fpages%2F161967', 'popupReddit', 'width=875, height=450, resizable=0, toolbar=0, menubar=0, status=0, location=0, scrollbars=0'); return false;\"><i class=\"x-icon-reddit-square\" data-x-icon-b=\"&#xf1a2;\"><\/i><\/a><a href=\"mailto:?subject=ML+Accuracy+for+Autonomous+Shopping+Solutions+Provider&amp;body=Hey, thought you might enjoy this! Check it out when you have a chance: https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/ml-accuracy-for-autonomous-shopping-solutions-provider\/\" data-x-element=\"extra\" data-x-params=\"{&quot;type&quot;:&quot;tooltip&quot;,&quot;trigger&quot;:&quot;hover&quot;,&quot;placement&quot;:&quot;bottom&quot;,&quot;title&quot;:&quot;&quot;,&quot;content&quot;:&quot;&quot;}\" class=\"x-share email\" title=\"Share via Email\"><span><i class=\"x-icon-envelope-square\" data-x-icon-s=\"&#xf199;\"><\/i><\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"x-section e161967-e16 m3gz3-0 m3gz3-5 m3gz3-6\"><div class=\"x-row e161967-e17 m3gz3-e m3gz3-g m3gz3-k m3gz3-l m3gz3-n m3gz3-o m3gz3-u m3gz3-y m3gz3-a m3gz3-b x-effect-exit\" data-x-effect=\"{&quot;scroll&quot;:true,&quot;offsetTop&quot;:&quot;10%&quot;,&quot;offsetBottom&quot;:&quot;10%&quot;,&quot;behaviorScroll&quot;:&quot;fire-once&quot;}\"><div class=\"x-row-inner\"><div class=\"x-col e161967-e18 m3gz3-17 m3gz3-18 m3gz3-1b\"><div class=\"x-row x-container max width e161967-e19 m3gz3-e m3gz3-f m3gz3-g m3gz3-h m3gz3-i m3gz3-j m3gz3-k m3gz3-l m3gz3-u m3gz3-z\"><div class=\"x-row-inner\"><div class=\"x-col e161967-e20 m3gz3-17 m3gz3-18\"><div class=\"x-text x-text-headline e161967-e21 m3gz3-1j m3gz3-1k m3gz3-1l m3gz3-1m m3gz3-1n m3gz3-1p m3gz3-1q m3gz3-1r m3gz3-1s m3gz3-1t m3gz3-1u\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\">About the Client<\/h1>\n<span class=\"x-text-content-text-subheadline\">The largest provider of AI-powered shopping solutions that simplify retail by offering shoppers a convenient, accessible, and personalized camera-first checkout experience, enabling anonymous in-store purchases without the need to wait in line, scan, or pay.<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"x-row x-container max width e161967-e22 m3gz3-e m3gz3-f m3gz3-g m3gz3-h m3gz3-i m3gz3-j m3gz3-k m3gz3-l m3gz3-u m3gz3-10\"><div class=\"x-row-inner\"><div class=\"x-col e161967-e23 m3gz3-17 m3gz3-18\"><div class=\"x-text x-text-headline e161967-e24 m3gz3-1h m3gz3-1j m3gz3-1k m3gz3-1l m3gz3-1m m3gz3-1n m3gz3-1r m3gz3-1s m3gz3-1t m3gz3-1v m3gz3-1w m3gz3-1x m3gz3-a m3gz3-b x-effect-exit\" data-x-effect=\"{&quot;scroll&quot;:true,&quot;offsetTop&quot;:&quot;10%&quot;,&quot;offsetBottom&quot;:&quot;10%&quot;,&quot;behaviorScroll&quot;:&quot;fire-once&quot;}\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\">Business Challenges<\/h1>\n<span class=\"x-text-content-text-subheadline\"><p>The client faced several operational issues that delayed their transaction processing efficiency and accuracy.<\/p>\n\n<ul>\n \t<li><strong>Higher Store Latency<\/strong>\u2013 Delayed receipt generation resulting in revenue loss and customer dissatisfaction<\/li>\n \t<li><strong>Shortage of Specialists<\/strong>: A shortage of specialized operators proficient in AI\/ML-based skill sets for efficient transaction processing using data annotation models.<\/li>\n \t<li><strong>Inability to meet accuracy targets<\/strong>: The team failed to meet the accuracy targets due to inadequate skilled personnel.<\/li>\n \t<li><strong>Insufficient data trend analysis \u2013 <\/strong>The client\u2019s platform couldn\u2019t leverage in-depth research and industry analysis for a robust ML pipeline owing to a lack of trained analysts.<\/li>\n<\/ul><\/span><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"x-row x-container max width x-hide-lg x-hide-md x-hide-sm x-hide-xl x-hide-xs e161967-e25 m3gz3-e m3gz3-f m3gz3-g m3gz3-h m3gz3-i m3gz3-j m3gz3-k m3gz3-l m3gz3-u m3gz3-11\"><div class=\"x-row-inner\"><div class=\"x-col e161967-e26 m3gz3-17 m3gz3-18 m3gz3-19 m3gz3-1c\"><div class=\"x-text x-content e161967-e27 m3gz3-2d m3gz3-2e\"><div class=\"card\">\n  <div class=\"percent\">\n    <svg>\n      <circle cx=\"105\" cy=\"105\" r=\"100\"><\/circle>\n      <circle cx=\"105\" cy=\"105\" r=\"100\" style=\"--percent: 20\"><\/circle>\n    <\/svg>\n    \n<\/div><\/div><div class=\"x-div e161967-e28 m3gz3-2f\"><div class=\"x-counter e161967-e29 m3gz3-2g m3gz3-2h m3gz3-2i\" data-x-element-counter=\"{&quot;to&quot;:&quot;100&quot;,&quot;speed&quot;:&quot;1500ms&quot;,&quot;commaSeparatedDecimal&quot;:false}\"><div class=\"x-counter-number-wrap\"><span class=\"x-counter-number\">0<\/span><span class=\"x-counter-number-suffix\">%<\/span><\/div><div class=\"x-counter-after\">100% increase in sales conversions. Increase in conversions from 12% to 25%.<\/div><\/div><\/div><\/div><div class=\"x-col e161967-e30 m3gz3-17 m3gz3-18\"><\/div><div class=\"x-col e161967-e31 m3gz3-17 m3gz3-18\"><\/div><div class=\"x-col e161967-e32 m3gz3-17 m3gz3-18\"><\/div><\/div><\/div><\/div><div class=\"x-section e161967-e33 m3gz3-0 m3gz3-1 m3gz3-3 m3gz3-7 m3gz3-a m3gz3-b x-effect-exit\" data-x-effect=\"{&quot;scroll&quot;:true,&quot;offsetTop&quot;:&quot;10%&quot;,&quot;offsetBottom&quot;:&quot;10%&quot;,&quot;behaviorScroll&quot;:&quot;fire-once&quot;}\"><div class=\"x-bg\" aria-hidden=\"true\"><div class=\"x-bg-layer-lower-image\"><\/div><\/div><div class=\"x-row x-container max width e161967-e34 m3gz3-f m3gz3-g m3gz3-h m3gz3-i m3gz3-j m3gz3-k m3gz3-l m3gz3-p m3gz3-u m3gz3-12\"><div class=\"x-bg\" aria-hidden=\"true\"><div class=\"x-bg-layer-lower-image\"><\/div><div class=\"x-bg-layer-upper-color\"><\/div><\/div><div class=\"x-row-inner\"><div class=\"x-col e161967-e35 m3gz3-17 m3gz3-18\"><div class=\"x-text x-text-headline e161967-e36 m3gz3-1j m3gz3-1k m3gz3-1l m3gz3-1m m3gz3-1n m3gz3-1o m3gz3-1p m3gz3-1r m3gz3-1s m3gz3-1t m3gz3-1y\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\">Business Solution <\/h1>\n<span class=\"x-text-content-text-subheadline\"><p>With a collaborative and forward-looking strategy, IGT Solutions enabled a multifaceted, tech-enabled solution.<\/p>\n\n<ul>\n \t<li><strong>Deployment of Experienced FTEs: <\/strong>Within 45 days, over 100 seasoned Full-Time Equivalents (FTEs) were deployed to conduct real-time video transaction reviews. It ensured expedited transaction processing and minimized store latency.<\/li>\n \t<li><strong>Content Tagging Enhancement: <\/strong>Implemented enhancements in content tagging (including data annotation and video tagging) to streamline review queue volumes. This optimization resulted in a more efficient and effective transaction processing system.<\/li>\n \t<li><strong>Scalable Operations Model: <\/strong>Agile model designed to respond to peak periods and deliver consistently during demand spikes.<\/li>\n \t<li><strong>Optimized Data Annotation Services: <\/strong>Accessing large, diverse annotated datasets markedly sped up the Client's AI algorithm training, overcoming internal dataset limitations and improving machine learning model accuracy. They received actionable insights to enhance and future-proof workflows.<\/li>\n<\/ul><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"x-section e161967-e37 m3gz3-0 m3gz3-3 m3gz3-6 m3gz3-8\"><div class=\"x-bg\" aria-hidden=\"true\"><div class=\"x-bg-layer-lower-image\" data-x-element-bg-layer=\"{&quot;parallaxSize&quot;:&quot;100%&quot;,&quot;parallaxDir&quot;:&quot;v&quot;,&quot;parallaxRev&quot;:false}\"><\/div><div class=\"x-bg-layer-upper-color\"><\/div><\/div><div class=\"x-row x-container max width e161967-e38 m3gz3-e m3gz3-f m3gz3-g m3gz3-h m3gz3-i m3gz3-j m3gz3-k m3gz3-l m3gz3-u m3gz3-13\"><div class=\"x-row-inner\"><div class=\"x-col e161967-e39 m3gz3-17 m3gz3-18 m3gz3-1d\"><div class=\"x-text x-text-headline e161967-e40 m3gz3-1j m3gz3-1l m3gz3-1m m3gz3-1n m3gz3-1p m3gz3-1r m3gz3-1s m3gz3-1t m3gz3-1u m3gz3-1w m3gz3-1z m3gz3-20 m3gz3-a m3gz3-b x-effect-exit\" data-x-effect=\"{&quot;scroll&quot;:true,&quot;offsetTop&quot;:&quot;10%&quot;,&quot;offsetBottom&quot;:&quot;10%&quot;,&quot;behaviorScroll&quot;:&quot;fire-once&quot;}\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\">Business Results<\/h1>\n<span class=\"x-text-content-text-subheadline\">The dedicated service desk elevated the merchant experience and the multichannel support for end-consumers enhanced services and experience drastically. <\/span><\/div><\/div><\/div><div class=\"x-row e161967-e41 m3gz3-e m3gz3-g m3gz3-h m3gz3-i m3gz3-j m3gz3-k m3gz3-l m3gz3-n m3gz3-q m3gz3-u m3gz3-14\"><div class=\"x-row-inner\"><div class=\"x-col e161967-e42 m3gz3-17 m3gz3-19 m3gz3-1c m3gz3-1e m3gz3-1f m3gz3-a m3gz3-b x-effect-exit\" data-x-effect=\"{&quot;scroll&quot;:true,&quot;offsetTop&quot;:&quot;10%&quot;,&quot;offsetBottom&quot;:&quot;10%&quot;,&quot;behaviorScroll&quot;:&quot;fire-once&quot;}\"><div class=\"x-bg\" aria-hidden=\"true\"><div class=\"x-bg-layer-lower-image\"><\/div><div class=\"x-bg-layer-upper-color\"><\/div><\/div><span class=\"x-image e161967-e43 m3gz3-26 m3gz3-29 m3gz3-2a\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/03\/icons-machine-learning.png\" width=\"250\" height=\"250\" alt=\"Image\" loading=\"lazy\"><\/span><div class=\"x-counter e161967-e44 m3gz3-2h m3gz3-2i m3gz3-2j m3gz3-2k\" data-x-element-counter=\"{&quot;to&quot;:&quot;98.5&quot;,&quot;speed&quot;:&quot;1500ms&quot;,&quot;commaSeparatedDecimal&quot;:false}\"><div class=\"x-counter-number-wrap\"><span class=\"x-counter-number-prefix\">><\/span><span class=\"x-counter-number\">0<\/span><span class=\"x-counter-number-suffix\">%<\/span><\/div><div class=\"x-counter-after\">Accuracy rate of issues for machine learning <\/div><\/div><\/div><div class=\"x-col e161967-e45 m3gz3-17 m3gz3-19 m3gz3-1c m3gz3-1e m3gz3-1f m3gz3-a m3gz3-b x-effect-exit\" data-x-effect=\"{&quot;scroll&quot;:true,&quot;offsetTop&quot;:&quot;10%&quot;,&quot;offsetBottom&quot;:&quot;10%&quot;,&quot;behaviorScroll&quot;:&quot;fire-once&quot;}\"><div class=\"x-bg\" aria-hidden=\"true\"><div class=\"x-bg-layer-lower-image\"><\/div><div class=\"x-bg-layer-upper-color\"><\/div><\/div><span class=\"x-image e161967-e46 m3gz3-26 m3gz3-29 m3gz3-2a\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/03\/icons-enhance-profits.png\" width=\"250\" height=\"250\" alt=\"Image\" loading=\"lazy\"><\/span><div class=\"x-counter e161967-e47 m3gz3-2h m3gz3-2i m3gz3-2j m3gz3-2k\" data-x-element-counter=\"{&quot;to&quot;:&quot;18&quot;,&quot;speed&quot;:&quot;1500ms&quot;,&quot;commaSeparatedDecimal&quot;:false}\"><div class=\"x-counter-number-wrap\"><span class=\"x-counter-number\">0<\/span><span class=\"x-counter-number-suffix\">%<\/span><\/div><div class=\"x-counter-after\">Efficiency gains helped enhance profits <\/div><\/div><\/div><div class=\"x-col e161967-e48 m3gz3-17 m3gz3-19 m3gz3-1c m3gz3-1e m3gz3-1f m3gz3-a m3gz3-b x-effect-exit\" data-x-effect=\"{&quot;scroll&quot;:true,&quot;offsetTop&quot;:&quot;10%&quot;,&quot;offsetBottom&quot;:&quot;10%&quot;,&quot;behaviorScroll&quot;:&quot;fire-once&quot;}\"><div class=\"x-bg\" aria-hidden=\"true\"><div class=\"x-bg-layer-lower-image\"><\/div><div class=\"x-bg-layer-upper-color\"><\/div><\/div><span class=\"x-image e161967-e49 m3gz3-26 m3gz3-29 m3gz3-2a\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/03\/icons-Reduced-system-loading-timeReduced-system-loading-timeReduced-system-loading-time.png\" width=\"250\" height=\"250\" alt=\"Image\" loading=\"lazy\"><\/span><div class=\"x-counter e161967-e50 m3gz3-2h m3gz3-2j m3gz3-2l\" data-x-element-counter=\"{&quot;to&quot;:&quot;50&quot;,&quot;speed&quot;:&quot;1500ms&quot;,&quot;commaSeparatedDecimal&quot;:false}\"><div class=\"x-counter-number-wrap\"><span class=\"x-counter-number\">0<\/span><span class=\"x-counter-number-suffix\">%<\/span><\/div><div class=\"x-counter-after\">Reduced system loading time<\/div><\/div><\/div><div class=\"x-col e161967-e51 m3gz3-17 m3gz3-19 m3gz3-1c m3gz3-1e m3gz3-1f m3gz3-a m3gz3-b x-effect-exit\" data-x-effect=\"{&quot;scroll&quot;:true,&quot;offsetTop&quot;:&quot;10%&quot;,&quot;offsetBottom&quot;:&quot;10%&quot;,&quot;behaviorScroll&quot;:&quot;fire-once&quot;}\"><div class=\"x-bg\" aria-hidden=\"true\"><div class=\"x-bg-layer-lower-image\"><\/div><div class=\"x-bg-layer-upper-color\"><\/div><\/div><span class=\"x-image e161967-e52 m3gz3-26 m3gz3-29 m3gz3-2a\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/03\/Meta-variance-translating.png\" width=\"250\" height=\"250\" alt=\"Image\" loading=\"lazy\"><\/span><div class=\"x-counter e161967-e53 m3gz3-2h m3gz3-2j m3gz3-2l\" data-x-element-counter=\"{&quot;to&quot;:&quot;0.5&quot;,&quot;speed&quot;:&quot;1500ms&quot;,&quot;commaSeparatedDecimal&quot;:false}\"><div class=\"x-counter-number-wrap\"><span class=\"x-counter-number-prefix\"><<\/span><span class=\"x-counter-number\">0<\/span><span class=\"x-counter-number-suffix\">%<\/span><\/div><div class=\"x-counter-after\">Meta variance translating to world class machine learning pipeline accuracy<\/div><\/div><\/div><div class=\"x-col x-hide-lg x-hide-md x-hide-sm x-hide-xl x-hide-xs e161967-e54 m3gz3-17 m3gz3-19 m3gz3-1c m3gz3-1e m3gz3-1g\"><div class=\"x-bg\" aria-hidden=\"true\"><div class=\"x-bg-layer-lower-image\"><\/div><div class=\"x-bg-layer-upper-color\"><\/div><\/div><span class=\"x-image e161967-e55 m3gz3-26 m3gz3-29 m3gz3-2a\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/11\/Reduced-Average-Handling-Time.png\" width=\"349\" height=\"349\" alt=\"Image\" loading=\"lazy\"><\/span><div class=\"x-text x-text-headline e161967-e56 m3gz3-1j m3gz3-1k m3gz3-1m m3gz3-1p m3gz3-1t m3gz3-1x m3gz3-21 m3gz3-22\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\">Reduced Backlog<\/h1>\n<span class=\"x-text-content-text-subheadline\">Improved response time and customer satisfaction reduced backlog substantially. <\/span><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"x-text x-text-headline x-hide-lg x-hide-md x-hide-sm x-hide-xl x-hide-xs e161967-e57 m3gz3-1j m3gz3-1l m3gz3-1m m3gz3-1n m3gz3-1p m3gz3-1r m3gz3-1w m3gz3-1z m3gz3-23\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\">Tools Partner\n<\/h1>\n<\/div><\/div><\/div><span class=\"x-image x-hide-lg x-hide-md x-hide-sm x-hide-xl x-hide-xs e161967-e58 m3gz3-26 m3gz3-28 m3gz3-29 m3gz3-2b\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/05\/logo.png\" width=\"250\" height=\"175\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><\/div><\/div><\/div><div class=\"x-section e161967-e59 m3gz3-0 m3gz3-5 m3gz3-9\"><div class=\"x-row x-container max width e161967-e60 m3gz3-e m3gz3-f m3gz3-g m3gz3-h m3gz3-r m3gz3-s m3gz3-15\"><div class=\"x-row-inner\"><div class=\"x-col e161967-e61 m3gz3-17 m3gz3-18\"><div class=\"x-text x-text-headline e161967-e62 m3gz3-1j m3gz3-1k m3gz3-1l m3gz3-1p m3gz3-22 m3gz3-24 m3gz3-a m3gz3-b x-effect-exit\" data-x-effect=\"{&quot;scroll&quot;:true,&quot;offsetTop&quot;:&quot;10%&quot;,&quot;offsetBottom&quot;:&quot;10%&quot;,&quot;behaviorScroll&quot;:&quot;fire-once&quot;}\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h3 class=\"x-text-content-text-primary\">More Case Studies<\/h3>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"x-row x-container max width e161967-e63 m3gz3-e m3gz3-g m3gz3-h m3gz3-r m3gz3-t m3gz3-16\"><div class=\"x-row-inner\"><div class=\"x-col e161967-e64 m3gz3-17 m3gz3-18 m3gz3-a m3gz3-b x-effect-exit\" data-x-effect=\"{&quot;scroll&quot;:true,&quot;offsetTop&quot;:&quot;10%&quot;,&quot;offsetBottom&quot;:&quot;10%&quot;,&quot;behaviorScroll&quot;:&quot;fire-once&quot;}\"><div class=\"cs-content x-global-block x-global-block-120551 e161967-e65\"><div class=\"x-section e120551-e1 m2l0n-0\"><div class=\"x-container marginless-columns e120551-e2 m2l0n-1\"><div class=\"x-column x-sm x-1-1 e120551-e3 m2l0n-2\"><img decoding=\"async\"  class=\"x-img x-img-none\"  src=\"\/wp-content\/uploads\/2020\/02\/Global-Air-Database-with-GDPR-Compliance.jpg\" alt=\"airline reservation management\"><div class=\"x-text x-content e120551-e5 m2l0n-3 m2l0n-4\">Case Study<\/div><div class=\"x-text x-text-headline e120551-e6 m2l0n-6 mts\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h3 class=\"x-text-content-text-primary\">Data Platform Modernization for a Leading Cruise Line to Optimize Costs Towards Air Travel Bookings\n<\/h3>\n<\/div><\/div><\/div><div class=\"x-text x-content e120551-e7 m2l0n-3 m2l0n-5 mtm\">IGT's cost optimization towards bookings helped a leading international cruise line process an average of 5000 PNRs every hour.<\/div><a class=\"x-anchor x-anchor-button has-particle e120551-e8 m2l0n-7\" tabindex=\"0\" href=\"https:\/\/www.igtsolutions.com\/case-studies\/providing-significant-cost-savings-in-air-bookings-with-gdpr-compliance-for-a-leading-cruise-company\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"x-particle is-secondary\" data-x-particle=\"scale-x inside-b_c\" aria-hidden=\"true\"><span style=\"\"><\/span><\/span><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"x-col e161967-e66 m3gz3-17 m3gz3-18 m3gz3-b m3gz3-c x-effect-exit\" data-x-effect=\"{&quot;scroll&quot;:true,&quot;offsetTop&quot;:&quot;10%&quot;,&quot;offsetBottom&quot;:&quot;10%&quot;,&quot;behaviorScroll&quot;:&quot;fire-once&quot;}\"><div class=\"cs-content x-global-block x-global-block-154480 e161967-e67\"><div class=\"x-section e154480-e2 m3b74-0\"><div class=\"x-container marginless-columns e154480-e3 m3b74-1\"><div class=\"x-column x-sm x-1-1 e154480-e4 m3b74-2\"><img decoding=\"async\"  class=\"x-img x-img-none\"  src=\"\/wp-content\/uploads\/2024\/01\/new-Mason-companies.jpg\" alt=\"Scaled agile delivery of enterprise solution with 25% schedule compression\"><div class=\"x-text x-content e154480-e6 m3b74-3 m3b74-4\">Case Study<\/div><div class=\"x-text x-text-headline e154480-e7 m3b74-6 mts\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h3 class=\"x-text-content-text-primary\">Turning a Customer Service Center into a Profit Center for a Leading E-commerce Giant<\/h3>\n<\/div><\/div><\/div><div class=\"x-text x-content e154480-e8 m3b74-3 m3b74-5 mtm\">Learn how IGT Solutions (IGT) helped a leading US e-commerce company turn its customer service center into a profit center.<\/div><a class=\"x-anchor x-anchor-button has-particle e154480-e9 m3b74-7\" tabindex=\"0\" href=\"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/turning-a-customer-service-center-into-a-profit-center-for-a-leading-e-commerce-giant\/\"><span class=\"x-particle is-secondary\" data-x-particle=\"scale-x inside-b_c\" aria-hidden=\"true\"><span style=\"\"><\/span><\/span><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"x-col e161967-e68 m3gz3-17 m3gz3-18 m3gz3-b m3gz3-d x-effect-exit\" data-x-effect=\"{&quot;scroll&quot;:true,&quot;offsetTop&quot;:&quot;10%&quot;,&quot;offsetBottom&quot;:&quot;10%&quot;,&quot;behaviorScroll&quot;:&quot;fire-once&quot;}\"><div class=\"cs-content x-global-block x-global-block-120677 e161967-e69\"><div class=\"x-section e120677-e1 m2l45-0\"><div class=\"x-container marginless-columns e120677-e2 m2l45-1\"><div class=\"x-column x-sm x-1-1 e120677-e3 m2l45-2\"><img decoding=\"async\"  class=\"x-img x-img-none\"  src=\"\/wp-content\/uploads\/2020\/02\/Fully-Scalable-Datamart-Solution.jpg\" alt=\"airline reservation management\"><div class=\"x-text x-content e120677-e5 m2l45-3 m2l45-4\">Case Study<\/div><div class=\"x-text x-text-headline e120677-e6 m2l45-6 mts\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h3 class=\"x-text-content-text-primary\">Fully Scalable Datamart Solution for a Leading Indian Airline<\/h3>\n<\/div><\/div><\/div><div class=\"x-text x-content e120677-e7 m2l45-3 m2l45-5 mtm\"><p>Developed datamart solution that enabled analytical and better decision-making by airlines.\u00a0 Achieved 5% increase in customer satisfaction score.<\/p><\/div><a class=\"x-anchor x-anchor-button has-particle e120677-e8 m2l45-7\" tabindex=\"0\" href=\"https:\/\/www.igtsolutions.com\/case-studies\/fully-scalable-datamart-solution-for-a-leading-indian-airline\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"x-particle is-secondary\" data-x-particle=\"scale-x inside-b_c\" aria-hidden=\"true\"><span style=\"\"><\/span><\/span><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Autonomous Shopping Solutions Provider Achieves 99% M\/L Accuracy Reducing Store Latency with IGT\u2019s Tech-Enabled Retail Optimization ServicesCASE STUDIESDownloadLearn how IGT Solutions helped an AI-powered shopping solution provider to reduce store latency, improve machine learning accuracy rate, stabilize critical KPIs, and drive process and efficiency enhancements with content tagging and data annotation services.Share this PostAbout the Client The largest provider of &#8230; <\/p>\n<div><a href=\"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/ml-accuracy-for-autonomous-shopping-solutions-provider\/\" class=\"more-link\">Read 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