{"id":162167,"date":"2024-04-01T12:36:14","date_gmt":"2024-04-01T12:36:14","guid":{"rendered":"https:\/\/www.igtsolutions.com\/?page_id=162167"},"modified":"2024-04-10T10:13:27","modified_gmt":"2024-04-10T10:13:27","slug":"global-hotel-group-increases-adr-by-25-and-delivers-4-5-5-csat-with-igts-smart-agents-solution","status":"publish","type":"page","link":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/global-hotel-group-increases-adr-by-25-and-delivers-4-5-5-csat-with-igts-smart-agents-solution\/","title":{"rendered":"Global Hotel Group Increases ADR by 25% and Delivers 4.5\/5 CSAT with IGT\u2019s Smart Agents\u2122 Solution"},"content":{"rendered":"
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Global Hotel Group Increases ADR by 25% and Delivers 4.6\/5 CSAT with IGT\u2019s Smart Agents\u2122 Solution<\/h1><\/div><\/div><\/div>
CASE STUDIES<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div>
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Learn how IGT Solutions implemented a comprehensive solution involving skilled reservation support agents, automated objection handling, tech-enabled training modules, and a range of guest and back-office services. It resulted in significant benefits such as a doubled likelihood of closing reservations compared to hotel representatives, a 30% increase in conversion rates year-over-year, and much more.<\/div>

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About the Client<\/h1>\nA globally renowned hospitality group that delivers world-class hospitality through ten distinct brands across 1K+ hotels in operation and under development in EMEA and APAC regions<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

Business Challenges<\/h1>\n

The client\u2019s suboptimal processes and brand inconsistency hampered their brand reputation and profitability.<\/p>\n\n