{"id":162239,"date":"2024-04-05T06:14:41","date_gmt":"2024-04-05T06:14:41","guid":{"rendered":"https:\/\/www.igtsolutions.com\/?page_id=162239"},"modified":"2025-05-22T11:57:18","modified_gmt":"2025-05-22T11:57:18","slug":"global-hotel-group-surpasses-year-over-year-group-bookings-by-23","status":"publish","type":"page","link":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/global-hotel-group-surpasses-year-over-year-group-bookings-by-23\/","title":{"rendered":"Global Hotel Group Surpasses Year-Over-Year Group Bookings by 23%"},"content":{"rendered":"
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Global Hotel Group Surpasses Year-Over-Year Group Bookings by 23%, Despite Acquisition Challenges, with the help of IGT Solutions <\/h1><\/div><\/div><\/div>
CASE STUDIES<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div>
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Learn how IGT Solutions implemented a holistic strategy to integrate guest experience programs, resulting in significant revenue and reservation increases, improved conversion rates, cross-sell capabilities, and customer experience scores.<\/div>

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About the Client<\/h1>\nThe client is one of the largest hotel chains in the world, and it has hotel brands that range from economy to luxury upscale.<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

Business Challenges<\/h1>\n

The client experienced multiple challenges in standing out from the competition due to the changing global hotel landscape. Following an acquisition, the issues negatively impacted their guest experience and operational effectiveness.<\/p>\n\n