{"id":162405,"date":"2024-04-08T12:19:52","date_gmt":"2024-04-08T12:19:52","guid":{"rendered":"https:\/\/www.igtsolutions.com\/?page_id=162405"},"modified":"2025-08-22T13:53:03","modified_gmt":"2025-08-22T13:53:03","slug":"travel-as-a-service-platform-provider-achieves-20-increase-in-csat","status":"publish","type":"page","link":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/travel-as-a-service-platform-provider-achieves-20-increase-in-csat\/","title":{"rendered":"Travel as a Service Platform Provider Achieves 20% Increase in CSAT"},"content":{"rendered":"
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Travel as a Service Platform Provider Achieves 20% Increase in CSAT During Aggressive Ramp with IGT Solutions' CX Scaling Solutions<\/h1><\/div><\/div><\/div>
CASE STUDIES<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div>
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Learn how IGT Solutions helped a cloud-based travel technology provider address customer onboarding challenges, given their business growth and staff shortages. With a comprehensive approach and training, the client experienced an impressive CSAT of 91%, service levels of 90% month-on-month, and more.<\/div>

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About the Client<\/h1>\nThe client is a cloud-based travel technology pioneer that offers a Travel-as-a-Service platform that provides unmatched travel experiences globally, uniting people worldwide. <\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

Business Challenges<\/h1>\n

The surge in business growth and shortage of qualified staff negatively impacted the client's customer onboarding experience.<\/p>\n\n