{"id":162462,"date":"2024-04-09T12:30:59","date_gmt":"2024-04-09T12:30:59","guid":{"rendered":"https:\/\/www.igtsolutions.com\/?page_id=162462"},"modified":"2024-04-10T13:16:50","modified_gmt":"2024-04-10T13:16:50","slug":"travel-booking-app-bridges-scarce-resource-gaps-and-improves-csat-with-igt-solutions","status":"publish","type":"page","link":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/travel-booking-app-bridges-scarce-resource-gaps-and-improves-csat-with-igt-solutions\/","title":{"rendered":"Travel Booking App Bridges Scarce Resource Gaps and Improves CSAT with IGT Solutions"},"content":{"rendered":"
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#1 Travel Booking App Bridges Scarce Resource Gaps and Improves CSAT with IGT Solutions<\/h1><\/div><\/div><\/div>
CASE STUDIES<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div>
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Learn how we swiftly addressed the mobile-first travel platform's need for seamless global support by deploying a Smart Agent\u2122 method, resulting in a 30% reduction in time to fill positions, a 20% decrease in resolution time, and a 15% increase in CSAT within 90 days.<\/div>

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About the Client<\/h1>\nThe Client is a mobile-first travel platform, travel booking app, and online travel marketplace that sells flights, hotels, rental cars, and short-term rentals.<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

Business Challenges<\/h1>\nTo reduce disruptions in delivering seamless support to its global community, the Client needed to rapidly onboard qualified multilingual agents with minimal impact on the customer experience. <\/span><\/div><\/div><\/div><\/div><\/div><\/div>
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100% increase in sales conversions. Increase in conversions from 12% to 25%.<\/div><\/div><\/div><\/div>
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Business Solution <\/h1>\n

IGT Solutions deployed a three-pronged strategy to address the Client's support needs by rapidly deploying a seasoned team to deliver world-class multilingual support.<\/p>\n\n