{"id":163512,"date":"2024-05-10T12:29:48","date_gmt":"2024-05-10T12:29:48","guid":{"rendered":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/travel-booking-app-bridges-scarce-resource-gaps-and-improves-csat-with-igt-solutions-2\/"},"modified":"2024-08-09T07:17:13","modified_gmt":"2024-08-09T07:17:13","slug":"major-airline-contract-review-automation-case-study","status":"publish","type":"page","link":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/major-airline-contract-review-automation-case-study\/","title":{"rendered":"Automating Contract Review with Gen-AI Platform\/ Solution Reduces Manual Effort by 90% for Major Airline"},"content":{"rendered":"
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Automating Contract Review with Gen-AI Platform\/ Solution Reduces Manual Effort by 90% for Major Airline<\/span><\/span><\/h1><\/div><\/div><\/div>
CASE STUDIES<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div>
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Discover how we addressed integrated advanced generative AI technology, streamlined workflows, implemented role-based access controls, and enabled the system to answer queries from documents directly. The result was an 80% improvement in insight extraction from visual data, faster resolution times, and reduced human errors.<\/div>

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About the Client<\/h1>\nThe Client is one of the world's largest airlines operating across the USA and all six inhabited continents.<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

Business Challenges<\/h1>\nHuman errors and labor-intensive manual reviews led to misinterpretations and inefficiencies. Various charging mechanisms, contract formats, and clauses such as limited liability, indemnity, and insurance requirements further complicated the process.<\/span><\/div><\/div><\/div><\/div><\/div><\/div>
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100% increase in sales conversions. Increase in conversions from 12% to 25%.<\/div><\/div><\/div><\/div>
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Business Solution <\/h1>\n

By integrating advanced generative AI technology, IGT Solutions provided a customized solution that enhanced the speed and performance of the existing app and introduced efficiency and security, transforming the Client's contract management process.<\/p>\n\n