{"id":165329,"date":"2024-06-20T11:53:58","date_gmt":"2024-06-20T11:53:58","guid":{"rendered":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/automating-discrepancy-reporting-increases-accuracy-delivers-roi-2\/"},"modified":"2024-06-20T12:51:52","modified_gmt":"2024-06-20T12:51:52","slug":"gen-ai-virtual-assistance-improves-airlines-crew-query-response-accuracy","status":"publish","type":"page","link":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/gen-ai-virtual-assistance-improves-airlines-crew-query-response-accuracy\/","title":{"rendered":"Gen AI Virtual Assistance Improves Airlines Crew Query Response Accuracy"},"content":{"rendered":"
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IGT Solutions' Gen-AI Based Virtual Assistance Improves Airline's Crew Query Response Accuracy by >95%<\/h1><\/div><\/div><\/div>
CASE STUDIES<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div>
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Learn how we provided a cutting-edge Gen AI platform to address a Middle Eastern passenger airline's challenges, significantly improving response accuracy and speed, reducing average handling time by 85%, achieving 95% accuracy in responding to crew queries and ensuring 24x7 support for crew members.<\/div>

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About the Client<\/h1>\nThe client is a leading Middle Eastern passenger airline, cargo, and travel company.<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

Business Challenges<\/h1>\nThe client encountered various challenges impacting passenger and crew experiences. They needed help with many crew inquiries, from boarding procedures to luggage restrictions and transportation options. The crew was frustrated due to slow response times, adversely affecting passenger satisfaction, especially regarding lost and found procedures.<\/span><\/div><\/div><\/div><\/div><\/div><\/div>
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100% increase in sales conversions. Increase in conversions from 12% to 25%.<\/div><\/div><\/div><\/div>
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Business Solution <\/h1>\n

IGT Solutions delivered a state-of-the-art virtual assistance platform powered by Generative AI to address the client's challenges effectively.<\/p>\n\n