{"id":169193,"date":"2024-09-18T13:03:56","date_gmt":"2024-09-18T13:03:56","guid":{"rendered":"https:\/\/www.igtsolutions.com\/?page_id=169193"},"modified":"2026-02-11T08:09:43","modified_gmt":"2026-02-11T08:09:43","slug":"streamlining-operations-improving-efficiency-for-leading-automotive-sales-company","status":"publish","type":"page","link":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/streamlining-operations-improving-efficiency-for-leading-automotive-sales-company\/","title":{"rendered":"Streamlining Operations And Improving Efficiency Delivers 99% Workflow Accuracy For A Leading Automotive Sales Company"},"content":{"rendered":"
<\/div>
<\/div><\/div>
\n

Streamlining Operations And Improving Efficiency Delivers 99% Workflow Accuracy For A Leading Automotive Sales Marketplace<\/h1><\/div><\/div><\/div>
CASE STUDIES<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div>
\"Image\"<\/span><\/i>Download<\/a><\/div>
A leading automotive sales marketplace partnered with IGT Solutions to manage and scale complex back-office operations while maintaining service quality during peak demand. Since 2020, the engagement has delivered 99% accuracy, 100% SLA adherence, an 8x increase in FTE, and sustained attrition below 5%.<\/span><\/div>

Share this Post<\/p>

<\/i><\/a><\/i><\/a><\/i><\/a><\/i><\/a><\/i><\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

About the Client<\/h1>\nThe client is a leading player in the disruptive automotive sales marketplace.<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

Business Challenges<\/h1>\nThe client faced significant challenges managing their back-office operations and diverse administrative functions and needed higher service quality and support during peak times. Dissatisfied with their current provider, they sought a new partner capable of implementing an efficient, self-sustaining solution. The goal was to streamline operations, enhance service quality, and ensure consistent support across all periods, ultimately transforming their operational landscape with a more reliable, expert service provider.<\/span><\/div><\/div><\/div><\/div><\/div><\/div>
\n
\n \n <\/circle>\n <\/circle>\n <\/svg>\n \n<\/div><\/div>
0<\/span>%<\/span><\/div>
100% increase in sales conversions. Increase in conversions from 12% to 25%.<\/div><\/div><\/div><\/div>
<\/div>
<\/div>
<\/div><\/div><\/div><\/div>
<\/div><\/div>
<\/div>
<\/div><\/div>

Business Solution <\/h1>\nIGT Solutions' partnership grew significantly over the four years from 2020. The team supports multiple back-office and operational workflows, starting with a small dedicated team and gradually scaling the scope across functions, including documentation, dealer and sales support, ad operations, audits, order management, auctions, and product operations through a stable, long-tenured delivery model.<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

Business Results<\/h1>\n<\/div><\/div><\/div>
<\/div>
<\/div><\/div>\"Image\"<\/span>
0<\/span>%<\/span><\/div>
Accuracy rate across all workflows<\/div><\/div><\/div>
<\/div>
<\/div><\/div>\"Image\"<\/span>
0<\/span>X<\/span><\/div>
Growth in FTEs over four years<\/div><\/div><\/div>
<\/div>
<\/div><\/div>\"Image\"<\/span>
0<\/span>%<\/span><\/div>
SLAs met<\/div><\/div><\/div>
<\/div>
<\/div><\/div>\"Image\"<\/span>
<<\/span>0<\/span>%<\/span><\/div>
Attrition rate over four years<\/div><\/div><\/div><\/div><\/div>

Tools Partner\n<\/h1>\n<\/div><\/div><\/div>\"Image\"<\/span><\/div><\/div><\/div><\/div>

More Case Studies<\/h3>\n<\/div><\/div><\/div><\/div><\/div><\/div>
\"airline
Case Study<\/div>

Data Platform Modernization for a Leading Cruise Line to Optimize Costs Towards Air Travel Bookings\n<\/h3>\n<\/div><\/div><\/div>
IGT's cost optimization towards bookings helped a leading international cruise line process an average of 5000 PNRs every hour.<\/div><\/span><\/span>
Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
\"Scaled
Case Study<\/div>

Turning a Customer Service Center into a Profit Center for a Leading E-commerce Giant<\/h3>\n<\/div><\/div><\/div>
Learn how IGT Solutions (IGT) helped a leading US e-commerce company turn its customer service center into a profit center.<\/div><\/span><\/span>
Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
\"airline
Case Study<\/div>

Fully Scalable Datamart Solution for a Leading Indian Airline<\/h3>\n<\/div><\/div><\/div>

Developed datamart solution that enabled analytical and better decision-making by airlines.\u00a0 Achieved 5% increase in customer satisfaction score.<\/p><\/div><\/span><\/span>

Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

Streamlining Operations And Improving Efficiency Delivers 99% Workflow Accuracy For A Leading Automotive Sales MarketplaceCASE STUDIESDownloadA leading automotive sales marketplace partnered with IGT Solutions to manage and scale complex back-office operations while maintaining service quality during peak demand. Since 2020, the engagement has delivered 99% accuracy, 100% SLA adherence, an 8x increase in FTE, and sustained attrition below 5%.Share this … <\/p>\n

Read More<\/a><\/div>\n","protected":false},"author":29,"featured_media":0,"parent":181,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-blank-4.php","meta":{"footnotes":""},"class_list":["post-169193","page","type-page","status-publish","hentry","no-post-thumbnail"],"yoast_head":"\nStreamlining Operations And Improving Efficiency Delivers 99% Workflow Accuracy For A Leading Automotive Sales Company<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/streamlining-operations-improving-efficiency-for-leading-automotive-sales-company\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Streamlining Operations And Improving Efficiency Delivers 99% Workflow Accuracy For A Leading Automotive Sales Company\" \/>\n<meta property=\"og:description\" content=\"Streamlining Operations And Improving Efficiency Delivers 99% Workflow Accuracy For A Leading Automotive Sales MarketplaceCASE STUDIESDownloadA leading automotive sales marketplace partnered with IGT Solutions to manage and scale complex back-office operations while maintaining service quality during peak demand. Since 2020, the engagement has delivered 99% accuracy, 100% SLA adherence, an 8x increase in FTE, and sustained attrition below 5%.Share this ... Read More\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/streamlining-operations-improving-efficiency-for-leading-automotive-sales-company\/\" \/>\n<meta property=\"og:site_name\" content=\"IGT Solutions\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-11T08:09:43+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"8 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/streamlining-operations-improving-efficiency-for-leading-automotive-sales-company\/\",\"url\":\"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/streamlining-operations-improving-efficiency-for-leading-automotive-sales-company\/\",\"name\":\"Streamlining Operations And Improving Efficiency Delivers 99% Workflow Accuracy For A Leading Automotive Sales Company\",\"isPartOf\":{\"@id\":\"https:\/\/igtsolutions.com\/#website\"},\"datePublished\":\"2024-09-18T13:03:56+00:00\",\"dateModified\":\"2026-02-11T08:09:43+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/streamlining-operations-improving-efficiency-for-leading-automotive-sales-company\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/streamlining-operations-improving-efficiency-for-leading-automotive-sales-company\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/streamlining-operations-improving-efficiency-for-leading-automotive-sales-company\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.igtsolutions.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Thought Leadership\",\"item\":\"https:\/\/www.igtsolutions.com\/thought-leadership\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Case Studies\",\"item\":\"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Streamlining Operations And Improving Efficiency Delivers 99% Workflow Accuracy For A Leading Automotive Sales Company\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/igtsolutions.com\/#website\",\"url\":\"https:\/\/igtsolutions.com\/\",\"name\":\"IGT Solutions\",\"description\":\"Technology & BPM Services to the Travel Industry\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/igtsolutions.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Streamlining Operations And Improving Efficiency Delivers 99% Workflow Accuracy For A Leading Automotive Sales Company","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/streamlining-operations-improving-efficiency-for-leading-automotive-sales-company\/","og_locale":"en_US","og_type":"article","og_title":"Streamlining Operations And Improving Efficiency Delivers 99% Workflow Accuracy For A Leading Automotive Sales Company","og_description":"Streamlining Operations And Improving Efficiency Delivers 99% Workflow Accuracy For A Leading Automotive Sales MarketplaceCASE STUDIESDownloadA leading automotive sales marketplace partnered with IGT Solutions to manage and scale complex back-office operations while maintaining service quality during peak demand. Since 2020, the engagement has delivered 99% accuracy, 100% SLA adherence, an 8x increase in FTE, and sustained attrition below 5%.Share this ... Read More","og_url":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/streamlining-operations-improving-efficiency-for-leading-automotive-sales-company\/","og_site_name":"IGT Solutions","article_modified_time":"2026-02-11T08:09:43+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"8 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/streamlining-operations-improving-efficiency-for-leading-automotive-sales-company\/","url":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/streamlining-operations-improving-efficiency-for-leading-automotive-sales-company\/","name":"Streamlining Operations And Improving Efficiency Delivers 99% Workflow Accuracy For A Leading Automotive Sales Company","isPartOf":{"@id":"https:\/\/igtsolutions.com\/#website"},"datePublished":"2024-09-18T13:03:56+00:00","dateModified":"2026-02-11T08:09:43+00:00","breadcrumb":{"@id":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/streamlining-operations-improving-efficiency-for-leading-automotive-sales-company\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/streamlining-operations-improving-efficiency-for-leading-automotive-sales-company\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/streamlining-operations-improving-efficiency-for-leading-automotive-sales-company\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.igtsolutions.com\/"},{"@type":"ListItem","position":2,"name":"Thought Leadership","item":"https:\/\/www.igtsolutions.com\/thought-leadership\/"},{"@type":"ListItem","position":3,"name":"Case Studies","item":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/"},{"@type":"ListItem","position":4,"name":"Streamlining Operations And Improving Efficiency Delivers 99% Workflow Accuracy For A Leading Automotive Sales Company"}]},{"@type":"WebSite","@id":"https:\/\/igtsolutions.com\/#website","url":"https:\/\/igtsolutions.com\/","name":"IGT Solutions","description":"Technology & BPM Services to the Travel Industry","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/igtsolutions.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.igtsolutions.com\/wp-json\/wp\/v2\/pages\/169193","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.igtsolutions.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.igtsolutions.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.igtsolutions.com\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/www.igtsolutions.com\/wp-json\/wp\/v2\/comments?post=169193"}],"version-history":[{"count":9,"href":"https:\/\/www.igtsolutions.com\/wp-json\/wp\/v2\/pages\/169193\/revisions"}],"predecessor-version":[{"id":177527,"href":"https:\/\/www.igtsolutions.com\/wp-json\/wp\/v2\/pages\/169193\/revisions\/177527"}],"up":[{"embeddable":true,"href":"https:\/\/www.igtsolutions.com\/wp-json\/wp\/v2\/pages\/181"}],"wp:attachment":[{"href":"https:\/\/www.igtsolutions.com\/wp-json\/wp\/v2\/media?parent=169193"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}