{"id":172089,"date":"2025-01-08T07:52:23","date_gmt":"2025-01-08T07:52:23","guid":{"rendered":"https:\/\/www.igtsolutions.com\/beyond-the-horizon-ai-powered-contact-centers-of-the-future-2\/"},"modified":"2025-01-09T14:59:34","modified_gmt":"2025-01-09T14:59:34","slug":"building-stakeholder-confidence","status":"publish","type":"page","link":"https:\/\/www.igtsolutions.com\/building-stakeholder-confidence\/","title":{"rendered":"Building Stakeholder Confidence"},"content":{"rendered":"<div id=\"cs-content\" class=\"cs-content\"><div class=\"x-section e172089-e1 m3os9-0 m3os9-1\"><div class=\"x-bg\" aria-hidden=\"true\"><div class=\"x-bg-layer-lower-image\"><\/div><\/div><div class=\"x-row x-container max width e172089-e2 m3os9-3 m3os9-4 m3os9-6 m3os9-7\"><div class=\"x-row-inner\"><div class=\"x-col e172089-e3 m3os9-a m3os9-b\"><span class=\"x-image e172089-e4 m3os9-e m3os9-f\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2024\/04\/ccw-igt-logo-.png\" width=\"224\" height=\"59\" alt=\"Image\" loading=\"lazy\"><\/span><a class=\"x-image e172089-e5 m3os9-e m3os9-g\" href=\"https:\/\/www.igtsolutions.com\/\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2022\/07\/igt-solutions-logo.png\" width=\"595\" height=\"413\" alt=\"IGT Solutions Logo\" loading=\"lazy\"><\/a><div class=\"x-text x-content e172089-e6 m3os9-h m3os9-i\">Webinar<\/div><div class=\"x-text x-text-headline e172089-e7 m3os9-k m3os9-l m3os9-m m3os9-n\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\">Building Stakeholder Confidence: Reduce Risk and Optimize ROI Through Successful Proof of Concepts<\/h1>\n<\/div><\/div><\/div><div class=\"x-text x-content e172089-e8 m3os9-h m3os9-j\">This webinar examines how a well-executed \u2018Proof of Concept\u2019 enables companies to demonstrate early successes, to secure buy-in from key stakeholders. In today\u2019s tech-driven landscape, it is critical to ensure stakeholders are bought-into every decision, to ensure a successful implementation and long-term ROI.<\/div><\/div><div class=\"x-col e172089-e9 m3os9-a m3os9-b m3os9-c\"><div class=\"x-bg\" aria-hidden=\"true\"><div class=\"x-bg-layer-lower-image\"><\/div><div class=\"x-bg-layer-upper-color\"><\/div><\/div><div class=\"x-anchor x-anchor-toggle has-graphic e172089-e10 m3os9-x\" tabindex=\"0\" role=\"button\" data-x-toggle=\"1\" data-x-toggleable=\"e172089-e10\" data-x-toggle-overlay=\"1\" aria-controls=\"e172089-e10-modal\" aria-expanded=\"false\" aria-haspopup=\"true\" aria-label=\"Toggle Modal Content\"><div class=\"x-anchor-content\"><span class=\"x-graphic\" aria-hidden=\"true\"><i class=\"x-icon x-graphic-child x-graphic-icon x-graphic-primary\" aria-hidden=\"true\" data-x-icon-s=\"&#xf04b;\"><\/i><\/span><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"x-section e172089-e11 m3os9-0 m3os9-2\"><div class=\"x-row x-container max width e172089-e12 m3os9-3 m3os9-4 m3os9-6 m3os9-8\"><div class=\"x-row-inner\"><div class=\"x-col e172089-e13 m3os9-a m3os9-b\"><div class=\"x-text x-text-headline e172089-e14 m3os9-l m3os9-m m3os9-o m3os9-p m3os9-q m3os9-r m3os9-s\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\"><strong>Overview<\/strong><\/h1>\n<span class=\"x-text-content-text-subheadline\">Our esteemed panelists, Trista Miller, Managing Director of Global Service Delivery at American Airlines, and John Thompson, Chief Revenue Officer at IGT Solutions, explored the fundamentals of a successful Proof of Concept (POC) in this insightful webinar. The session emphasized on the importance of securing stakeholder confidence in building a successful POC. It also highlighted how showcasing the potential benefits during the POC phase instills confidence in the solution's ability to deliver results. By mitigating financial and operational risks, a well-executed POC sets the foundation for long-term ROI.<\/span><\/div><\/div><\/div><div class=\"x-text x-text-headline e172089-e15 m3os9-k m3os9-l m3os9-p m3os9-q m3os9-r m3os9-t m3os9-u\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\"><strong>Key Takeaways<\/strong><\/h1>\n<\/div><\/div><\/div><div class=\"x-text x-text-headline e172089-e16 m3os9-k m3os9-l m3os9-p m3os9-q m3os9-s m3os9-t m3os9-v\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\">For Businesses<\/h1>\n<span class=\"x-text-content-text-subheadline\"><ul>\n \t<li><strong><em>Addressing the Issue: <\/em><\/strong><em>Building stakeholder confidence often begins by clearly highlighting the existing challenges or inefficiencies. This approach is key because, before stakeholders can embrace a new solution, they must first recognize that a problem exists.<\/em><\/li>\n \t<li><strong><em>Fear of the Unknown:<\/em><\/strong><em> Leaders often face challenges in securing stakeholder confidence due to a \"fear of the unknown.\" Stakeholders need to feel assured that the project they are supporting is a reliable investment that delivers both customer experience improvements and financial ROI. Addressing both stated and unstated needs is essential to build this confidence.<\/em><\/li>\n \t<li><strong><em>Leverage Existing Providers First:<\/em><\/strong><em> Start by engaging with your current providers, as they already understand your business operations and customer interactions. They can offer valuable insights that align with your business.<\/em><\/li>\n \t<li><strong><em>Prepare External Providers for Success:<\/em><\/strong><em><br \/>\nIf engaging new providers, ensure they have the necessary context and support to deliver competitive solutions. Failing to provide this setup can result in misaligned proposals and project failure.<\/em><\/li>\n \t<li><strong><em>Track Data and Unexpected Outcomes:<\/em><\/strong><em><br \/>\nIt's important to track both predefined KPIs and other standard metrics during the POC. Often, unexpected positive outcomes emerge, and having robust data tracking ensures these insights aren\u2019t missed.<\/em><\/li>\n \t<li><strong><em>Focus on Small, Controlled Tests:<\/em><\/strong><em><br \/>\nAdopt a \"crawl, walk, run\" approach. Start small with focused tests, learn from the results, and iterate quickly before scaling. This allows for faster adjustments and minimizes risks during early stages.<\/em><\/li>\n \t<li><strong><em>Non-<\/em><\/strong><strong><em>Negotiables - <\/em><\/strong><em>A successful POC must have a clearly defined goal and stay focused on testing a specific solution without trying to address too much at once. Consistent data tracking is essential to measure progress and identify successes or challenges. Equally important is frequent check-in with stakeholders to maintain their confidence and ensure continuous buy-in. <\/em><\/li>\n<\/ul>\n<ul><\/ul><\/span><\/div><\/div><\/div><div class=\"x-text x-text-headline e172089-e17 m3os9-k m3os9-l m3os9-p m3os9-q m3os9-s m3os9-t m3os9-v\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\">For Solution Providers<\/h1>\n<span class=\"x-text-content-text-subheadline\"><ul>\n \t<li><strong><em>Consensus-building<\/em><\/strong><em>: There are increasing number of decision-makers in high-impact projects that requires a consensus-building approach. It\u2019s important to clearly communicate the risks, value, and expected outcomes of the project, as different stakeholders may have varying perspectives.<\/em><\/li>\n \t<li><strong><em>Stakeholder Involvement<\/em><\/strong><em>: <\/em><em>Include all relevant stakeholders, even those not typically involved, such as procurement teams. Their input is essential for setting success criteria and measuring outcomes effectively.<\/em><\/li>\n \t<li><strong><em>Defining Success Metrics:<\/em><\/strong> <em>Establish clear internal success measurements and communicate them to potential providers. Ensure providers understand how the POC will be evaluated and the expected impact on areas like customer experience or operational efficiency.<\/em><\/li>\n \t<li><strong><em>Embrace Challenge:<\/em><\/strong><em> Solution providers play a crucial role in the Proof of Concept (POC) process by leveraging their data and industry insights to help clients focus on the right success metrics and challenges. It\u2019s important to recognize that clients will seek input from other providers.<\/em><\/li>\n \t<li><strong><em>Proactively Initiate<\/em><\/strong><em>: Solution providers should actively identify opportunities for improvement within the client\u2019s business and propose POCs to address them. Rather than waiting for the client to initiate ideas, providers can leverage their unique data insights and past successes to suggest solutions. Even if the proposal isn\u2019t immediately prioritized, taking a proactive approach strengthens the partnership and demonstrates value.<\/em><\/li>\n<\/ul>\n<ul><\/ul><\/span><\/div><\/div><\/div><\/div><div class=\"x-col e172089-e18 m3os9-a m3os9-d\"><div class=\"x-text x-text-headline e172089-e19 m3os9-k m3os9-l m3os9-m m3os9-p m3os9-q m3os9-r\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\">Speakers<\/h1>\n<\/div><\/div><\/div><div class=\"x-row e172089-e20 m3os9-3 m3os9-5 m3os9-9\"><div class=\"x-row-inner\"><div class=\"x-col e172089-e21 m3os9-a m3os9-b\"><div class=\"x-text x-text-headline has-graphic e172089-e22 m3os9-l m3os9-m m3os9-o m3os9-p m3os9-r m3os9-s m3os9-w\"><div class=\"x-text-content\"><span class=\"x-graphic\" aria-hidden=\"true\"><span class=\"x-image x-graphic-child x-graphic-image x-graphic-primary\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/01\/Trista-Miller.jpg\" width=\"88\" height=\"88\" alt=\"Image\" loading=\"lazy\"><\/span><\/span><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\">Trista Miller<\/h1>\n<span class=\"x-text-content-text-subheadline\">Managing Director of Global Service Delivery, American Airlines\n\n<\/span><\/div><\/div><\/div><\/div><div class=\"x-col e172089-e23 m3os9-a m3os9-b\"><div class=\"x-text x-text-headline has-graphic e172089-e24 m3os9-l m3os9-m m3os9-o m3os9-p m3os9-r m3os9-s m3os9-w\"><div class=\"x-text-content\"><span class=\"x-graphic\" aria-hidden=\"true\"><span class=\"x-image x-graphic-child x-graphic-image x-graphic-primary\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/01\/John-Thompson.jpg\" width=\"88\" height=\"88\" alt=\"Image\" loading=\"lazy\"><\/span><\/span><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\">John Thompson\n\n<\/h1>\n<span class=\"x-text-content-text-subheadline\">Chief Revenue Officer, IGT Solutions\n\n<\/span><\/div><\/div><\/div><div class=\"x-text x-text-headline has-graphic e172089-e25 m3os9-l m3os9-m m3os9-o m3os9-p m3os9-r m3os9-s m3os9-w\"><div class=\"x-text-content\"><span class=\"x-graphic\" aria-hidden=\"true\"><span class=\"x-image x-graphic-child x-graphic-image x-graphic-primary\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/01\/Brooke-Lynch.jpg\" width=\"88\" height=\"88\" alt=\"Image\" loading=\"lazy\"><\/span><\/span><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\">BROOKE LYNCH<\/h1>\n<span class=\"x-text-content-text-subheadline\">Principal Analyst & Deputy Divisional Director, CCW Digital\n\n<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>WebinarBuilding Stakeholder Confidence: Reduce Risk and Optimize ROI Through Successful Proof of Concepts This webinar examines how a well-executed \u2018Proof of Concept\u2019 enables companies to demonstrate early successes, to secure buy-in from key stakeholders. In today\u2019s tech-driven landscape, it is critical to ensure stakeholders are bought-into every decision, to ensure a successful implementation and long-term ROI.Overview Our esteemed panelists, Trista &#8230; <\/p>\n<div><a href=\"https:\/\/www.igtsolutions.com\/building-stakeholder-confidence\/\" class=\"more-link\">Read More<\/a><\/div>\n","protected":false},"author":29,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-blank-6.php","meta":{"footnotes":""},"class_list":["post-172089","page","type-page","status-publish","hentry","no-post-thumbnail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Building Stakeholder Confidence<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.igtsolutions.com\/building-stakeholder-confidence\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Building Stakeholder Confidence\" \/>\n<meta property=\"og:description\" content=\"WebinarBuilding Stakeholder Confidence: Reduce Risk and Optimize ROI Through Successful Proof of Concepts This webinar examines how a well-executed \u2018Proof of Concept\u2019 enables companies to demonstrate early successes, to secure buy-in from key stakeholders. In today\u2019s tech-driven landscape, it is critical to ensure stakeholders are bought-into every decision, to ensure a successful implementation and long-term ROI.Overview Our esteemed panelists, Trista ... 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In today\u2019s tech-driven landscape, it is critical to ensure stakeholders are bought-into every decision, to ensure a successful implementation and long-term ROI.Overview Our esteemed panelists, Trista ... 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