{"id":172650,"date":"2025-01-29T07:32:42","date_gmt":"2025-01-29T07:32:42","guid":{"rendered":"https:\/\/www.igtsolutions.com\/igtx\/platforms-and-solutions-2\/"},"modified":"2025-02-06T12:54:06","modified_gmt":"2025-02-06T12:54:06","slug":"iqd","status":"publish","type":"page","link":"https:\/\/www.igtsolutions.com\/igtx\/platforms-and-solutions\/iqd\/","title":{"rendered":"IQD"},"content":{"rendered":"

iQD<\/h1>\n<\/div><\/div><\/div>
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Elevating Customer Engagement And Efficiency For Seamless Travel Experiences<\/h1>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>
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In today\u2019s always-connected world, organizations are inundated with a constant flow of tasks from multiple channels such as social media, GDS queues, chat, and email. To stay efficient and organized, businesses across various industries require a centralized solution to seamlessly collect, monitor, and manage their end-to-end processes.<\/p>\n

iQD serves as the ideal solution to address the challenges the travel industry faces. As an automated omnichannel engagement platform, iQD enhances operational efficiency with advanced task management, intelligent work distribution, seamless integrations, and real-time notifications. These powerful capabilities help streamline workflows, ensure consistent communication, and boost team productivity\u2014enabling organizations to meet the ever-changing needs of their customers<\/p><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

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Revolutionizing Customer Engagement And Operational Efficiency <\/h1>\niQD is transforming how OTAs and the travel industry tackle operational challenges by seamlessly integrating with systems like Amadeus and Sabre to retrieve and assign Passenger Name Records (PNRs), emails, and chats to the right agents. With intelligent task routing, GenAI-powered interactions, and real-time monitoring, the platform enhances productivity, optimizes task execution, and elevates customer experiences. Proactive, real-time alerts help prevent disruptions, making iQD an essential solution for travel companies.<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

State-Of-The-Art Platform Capabilities<\/h1>\n<\/div><\/div><\/div><\/div><\/div><\/div>
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Web-based platform to capture, track, and manage data from multiple sources such as Order Booking Systems, CRMs, Mail Servers, Social Media, and other channels<\/h2>\n<\/div><\/div><\/div><\/div>
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Responsive agent console (Desktop, Tablet, or Mobile) for multiple action types and functions<\/h2>\n<\/div><\/div><\/div><\/div>
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Custom-built algorithm to prioritize tasks across agents' bots over physical and virtual boundaries<\/h2>\n<\/div><\/div><\/div><\/div>
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Task allocation based on customer value, agent skill sets, leveraging intelligent robotics<\/h2>\n<\/div><\/div><\/div><\/div>
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Built-in analytics and access to advanced reporting features such as historical reports, statistical & customized reporting<\/h2>\n<\/div><\/div><\/div><\/div>
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A robust reminder management system integrates scheduled and unscheduled notifications through alerts and mailers.<\/h2>\n<\/div><\/div><\/div><\/div>
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Pre-defined customizable email templates with context-based autoresponder<\/h2>\n<\/div><\/div><\/div><\/div>
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Support to multiple tailored SLAs, event alerts, and monitoring systems for real-time task tracking<\/h2>\n<\/div><\/div><\/div><\/div>
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Built-in user management with access control, sharing, and visibility of data based on the user roles<\/h2>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

iQD Enables Customer Engagement With Seamless, Omnichannel Automation<\/h1>\n<\/div><\/div><\/div><\/div><\/div><\/div>
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We Deliver Business Results<\/h1>\n<\/div><\/div><\/div><\/div><\/div><\/div>

Average 30% gains in process efficiency through automatic routing and prioritization of tasks based on business rules and agent skill sets <\/h2>\n<\/div><\/div><\/div><\/div>

Efficient resource allocation and staff planning<\/h2>\n<\/div><\/div><\/div><\/div>

Effective performance tracking and management of agent activities, resulting in better decision-making <\/h2>\n<\/div><\/div><\/div><\/div>

Better control over operational issues, resulting in improved service levels<\/h2>\n<\/div><\/div><\/div><\/div>

Continuous enhancement in agent productivity and motivation levels<\/h2>\n<\/div><\/div><\/div><\/div>

Higher FCR (First Contact Resolution) across customer engagement channels, increasing CSAT<\/h2>\n<\/div><\/div><\/div><\/div><\/div><\/div>
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Average 30% gains in process efficiency through automatic routing and prioritization of tasks based on business rules and agent skill sets <\/h2>\n<\/div><\/div><\/div><\/div>
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Efficient resource allocation and staff planning<\/h2>\n<\/div><\/div><\/div><\/div>
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Effective performance tracking and management of agent activities, resulting in better decision-making <\/h2>\n<\/div><\/div><\/div><\/div>
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Better control over operational issues, resulting in improved service levels<\/h2>\n<\/div><\/div><\/div><\/div>
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Continuous enhancement in agent productivity and motivation levels<\/h2>\n<\/div><\/div><\/div><\/div>
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Higher FCR (First Contact Resolution) across customer engagement channels, increasing CSAT<\/h2>\n<\/div><\/div><\/div><\/div><\/div><\/div><\/div>

Explore Our AI-Powered Solutions To Empower Your Business\t<\/h1>\n<\/div><\/div><\/div><\/div><\/div><\/div>
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TechBud.AI<\/h2>\nThe platform boosts enterprise efficiency with secure, scalable, innovative AI solutions. <\/span><\/div><\/div><\/div>
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Transform today<\/span><\/div><\/div><\/a><\/div><\/div><\/div>
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iQD<\/h2>\niQD is a cloud-based, fully automated queue management tool that can integrate with multiple backend and front-end systems. Whether emails, social media, or chat, iQD will enable them to provide a superior service most efficiently and consistently across all channels.<\/span><\/div><\/div><\/div>
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Optimize Queue Management Now<\/span><\/div><\/div><\/a><\/div><\/div><\/div>
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FNI.AI<\/h2>\nThe tool simplifies fare rule interpretation and refund calculations with AI automation. <\/span><\/div><\/div><\/div>
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Streamline Fare Calculation<\/span><\/div><\/div><\/a><\/div><\/div><\/div>
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SDLC.AI<\/h2>\nThe solution is a groundbreaking tool transforming the entire lifecycle by utilizing Gen AI to automate the development phases with exceptional accuracy.<\/span><\/div><\/div><\/div>
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Transform Your SDLC <\/span><\/div><\/div><\/a><\/div><\/div><\/div>

iTag.AI\n\n<\/h2>\nThe solution simplifies data labeling, categorization, and tagging for AI model training.<\/span><\/div><\/div><\/div>
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Data Labeling Simplified <\/span><\/div><\/div><\/a><\/div>
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Procurement.AI<\/h2>\nThe solution uses Gen AI to automate procurement-related tasks, enhancing efficiency and decision-making. <\/span><\/div><\/div><\/div>
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Optimize Your Procurement <\/span><\/div><\/div><\/a><\/div>
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IGT EU261Xpress.AI<\/h2>\nThe Solution simplifies claims processing with AI-driven automation and transparency. <\/span><\/div><\/div><\/div>
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Automate Claims Now<\/span><\/div><\/div><\/a><\/div><\/div><\/div>

Recruitment.AI<\/h2>\nA Gen AI-powered tool streamlines hiring, automating screening, matching, and scheduling. <\/span><\/div><\/div><\/div>
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Transform Hiring Process <\/span><\/div><\/div><\/a><\/div>
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Explore Our AI-Powered Solutions to Empower Your Business\t<\/h1>\n<\/div><\/div><\/div><\/div><\/div><\/div>
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