{"id":173508,"date":"2025-02-27T14:12:29","date_gmt":"2025-02-27T14:12:29","guid":{"rendered":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/high-precision-annotation_labeling_for_online-marketplace-2\/"},"modified":"2026-02-18T06:55:21","modified_gmt":"2026-02-18T06:55:21","slug":"content-moderation-services-for-online-marketplace","status":"publish","type":"page","link":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/content-moderation-services-for-online-marketplace\/","title":{"rendered":"99% Accuracy And Scalable Content Moderation Services For A Major Online Marketplace"},"content":{"rendered":"
<\/div>
<\/div><\/div>
\n

99% Accuracy And Scalable Content Moderation Services For A Major Online Marketplace<\/h1><\/div><\/div><\/div>
CASE STUDIES<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div>
\"Image\"<\/span><\/i>Download<\/a><\/div>
We helped a global online marketplace scale content moderation by implementing a robust framework that ensured 99% accuracy, streamlined guidelines, and optimized workforce efficiency.<\/div>

Share this Post<\/p>

<\/i><\/a><\/i><\/a><\/i><\/a><\/i><\/a><\/i><\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

About the Client<\/h1>\nThe client is a global online marketplace with operations in multiple countries.<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

Business Challenges<\/h1>\nRapid platform growth led to a sharp increase in seller-uploaded product images and content, overwhelming the client\u2019s internal review capacity. As volumes rose, it became difficult to consistently enforce guidelines and prevent the publication of non-compliant or inappropriate content.<\/span><\/div><\/div><\/div><\/div><\/div><\/div>
\n
\n \n <\/circle>\n <\/circle>\n <\/svg>\n \n<\/div><\/div>
0<\/span>%<\/span><\/div>
100% increase in sales conversions. Increase in conversions from 12% to 25%.<\/div><\/div><\/div><\/div>
<\/div>
<\/div>
<\/div><\/div><\/div><\/div>
<\/div><\/div>
<\/div>
<\/div><\/div>

Business Solution <\/h1>\nIGT Solutions deployed a robust moderation framework to review seller-uploaded images and videos, quickly identifying and removing non-compliant content to protect marketplace integrity. Clear policies across sensitive categories ensured consistent enforcement, while the Shift in Speed to Competency (STC) model and Articulate 360\u2013enabled training streamlined reviews, improved decision-making, and supported efficient scaling without compromising quality or compliance.<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

Benefits<\/h1>\n<\/div><\/div><\/div>
<\/div>
<\/div><\/div>\"Image\"<\/span>
0<\/span>%<\/span><\/div>
Content Moderation Accuracy<\/div><\/div><\/div>
<\/div>
<\/div><\/div>\"Image\"<\/span>

Policy Expertise and Integration <\/h1>\n<\/div><\/div><\/div><\/div>
<\/div>
<\/div><\/div>\"Image\"<\/span>

Moderator Wellness and Ethical Operations<\/h1>\n<\/div><\/div><\/div><\/div><\/div><\/div>

Tools Partner\n<\/h1>\n<\/div><\/div><\/div>\"Image\"<\/span><\/div><\/div><\/div><\/div>

More Case Studies<\/h3>\n<\/div><\/div><\/div><\/div><\/div><\/div>
\"airline
Case Study<\/div>

Data Platform Modernization for a Leading Cruise Line to Optimize Costs Towards Air Travel Bookings\n<\/h3>\n<\/div><\/div><\/div>
IGT's cost optimization towards bookings helped a leading international cruise line process an average of 5000 PNRs every hour.<\/div><\/span><\/span>
Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
\"Scaled
Case Study<\/div>

Turning a Customer Service Center into a Profit Center for a Leading E-commerce Giant<\/h3>\n<\/div><\/div><\/div>
Learn how IGT Solutions (IGT) helped a leading US e-commerce company turn its customer service center into a profit center.<\/div><\/span><\/span>
Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
\"airline
Case Study<\/div>

Fully Scalable Datamart Solution for a Leading Indian Airline<\/h3>\n<\/div><\/div><\/div>

Developed datamart solution that enabled analytical and better decision-making by airlines.\u00a0 Achieved 5% increase in customer satisfaction score.<\/p><\/div><\/span><\/span>

Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

99% Accuracy And Scalable Content Moderation Services For A Major Online MarketplaceCASE STUDIESDownloadWe helped a global online marketplace scale content moderation by implementing a robust framework that ensured 99% accuracy, streamlined guidelines, and optimized workforce efficiency.Share this PostAbout the Client The client is a global online marketplace with operations in multiple countries.Business Challenges Rapid platform growth led to a sharp … <\/p>\n

Read More<\/a><\/div>\n","protected":false},"author":29,"featured_media":0,"parent":181,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-blank-4.php","meta":{"footnotes":""},"class_list":["post-173508","page","type-page","status-publish","hentry","no-post-thumbnail"],"yoast_head":"\n99% Accuracy And Scalable Content Moderation Services For A Major Online Marketplace<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/content-moderation-services-for-online-marketplace\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"99% Accuracy And Scalable Content Moderation Services For A Major Online Marketplace\" \/>\n<meta property=\"og:description\" content=\"99% Accuracy And Scalable Content Moderation Services For A Major Online MarketplaceCASE STUDIESDownloadWe helped a global online marketplace scale content moderation by implementing a robust framework that ensured 99% accuracy, streamlined guidelines, and optimized workforce efficiency.Share this PostAbout the Client The client is a global online marketplace with operations in multiple countries.Business Challenges Rapid platform growth led to a sharp ... Read More\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/content-moderation-services-for-online-marketplace\/\" \/>\n<meta property=\"og:site_name\" content=\"IGT Solutions\" \/>\n<meta property=\"article:modified_time\" content=\"2026-02-18T06:55:21+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/content-moderation-services-for-online-marketplace\/\",\"url\":\"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/content-moderation-services-for-online-marketplace\/\",\"name\":\"99% Accuracy And Scalable Content Moderation Services For A Major Online Marketplace\",\"isPartOf\":{\"@id\":\"https:\/\/igtsolutions.com\/#website\"},\"datePublished\":\"2025-02-27T14:12:29+00:00\",\"dateModified\":\"2026-02-18T06:55:21+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/content-moderation-services-for-online-marketplace\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/content-moderation-services-for-online-marketplace\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/content-moderation-services-for-online-marketplace\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.igtsolutions.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Thought Leadership\",\"item\":\"https:\/\/www.igtsolutions.com\/thought-leadership\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Case Studies\",\"item\":\"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"99% Accuracy And Scalable Content Moderation Services For A Major Online Marketplace\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/igtsolutions.com\/#website\",\"url\":\"https:\/\/igtsolutions.com\/\",\"name\":\"IGT Solutions\",\"description\":\"Technology & BPM Services to the Travel Industry\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/igtsolutions.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"99% Accuracy And Scalable Content Moderation Services For A Major Online Marketplace","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/content-moderation-services-for-online-marketplace\/","og_locale":"en_US","og_type":"article","og_title":"99% Accuracy And Scalable Content Moderation Services For A Major Online Marketplace","og_description":"99% Accuracy And Scalable Content Moderation Services For A Major Online MarketplaceCASE STUDIESDownloadWe helped a global online marketplace scale content moderation by implementing a robust framework that ensured 99% accuracy, streamlined guidelines, and optimized workforce efficiency.Share this PostAbout the Client The client is a global online marketplace with operations in multiple countries.Business Challenges Rapid platform growth led to a sharp ... Read More","og_url":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/content-moderation-services-for-online-marketplace\/","og_site_name":"IGT Solutions","article_modified_time":"2026-02-18T06:55:21+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/content-moderation-services-for-online-marketplace\/","url":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/content-moderation-services-for-online-marketplace\/","name":"99% Accuracy And Scalable Content Moderation Services For A Major Online Marketplace","isPartOf":{"@id":"https:\/\/igtsolutions.com\/#website"},"datePublished":"2025-02-27T14:12:29+00:00","dateModified":"2026-02-18T06:55:21+00:00","breadcrumb":{"@id":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/content-moderation-services-for-online-marketplace\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/content-moderation-services-for-online-marketplace\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/content-moderation-services-for-online-marketplace\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.igtsolutions.com\/"},{"@type":"ListItem","position":2,"name":"Thought Leadership","item":"https:\/\/www.igtsolutions.com\/thought-leadership\/"},{"@type":"ListItem","position":3,"name":"Case Studies","item":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/"},{"@type":"ListItem","position":4,"name":"99% Accuracy And Scalable Content Moderation Services For A Major Online Marketplace"}]},{"@type":"WebSite","@id":"https:\/\/igtsolutions.com\/#website","url":"https:\/\/igtsolutions.com\/","name":"IGT Solutions","description":"Technology & BPM Services to the Travel Industry","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/igtsolutions.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.igtsolutions.com\/wp-json\/wp\/v2\/pages\/173508","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.igtsolutions.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.igtsolutions.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.igtsolutions.com\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/www.igtsolutions.com\/wp-json\/wp\/v2\/comments?post=173508"}],"version-history":[{"count":8,"href":"https:\/\/www.igtsolutions.com\/wp-json\/wp\/v2\/pages\/173508\/revisions"}],"predecessor-version":[{"id":177560,"href":"https:\/\/www.igtsolutions.com\/wp-json\/wp\/v2\/pages\/173508\/revisions\/177560"}],"up":[{"embeddable":true,"href":"https:\/\/www.igtsolutions.com\/wp-json\/wp\/v2\/pages\/181"}],"wp:attachment":[{"href":"https:\/\/www.igtsolutions.com\/wp-json\/wp\/v2\/media?parent=173508"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}