{"id":177313,"date":"2025-12-03T05:55:44","date_gmt":"2025-12-03T05:55:44","guid":{"rendered":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/backlog-reduction-and-enhanced-customer-experience-with-smart-outsourcing-and-ai-innovation-for-a-leading-airline-2\/"},"modified":"2025-12-03T09:01:56","modified_gmt":"2025-12-03T09:01:56","slug":"datawarehouse-modernization-for-a-leading-airline-in-the-middle-east","status":"publish","type":"page","link":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/datawarehouse-modernization-for-a-leading-airline-in-the-middle-east\/","title":{"rendered":"Data Platform Modernization for a Leading Airline in the Middle East"},"content":{"rendered":"
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Transforming Airline Operations with a Modern and Cost-Effective Data Platform for a Leading Airline<\/h1><\/div><\/div><\/div>
CASE STUDIES<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div>
\"Image\"<\/span><\/i>Download<\/a><\/div>
A leading budget carrier in the Middle East, serving 70 million passengers across 95 global destinations, partnered with IGT Solutions to modernize its legacy on-premise data platform. By implementing a scalable cloud-based architecture with advanced integration, real-time processing, and modern analytics, IGT Solutions achieved 60% infrastructure cost savings, 4 times faster processing, zero licensing fees, and seamless incorporation of social, survey, and real-time data into the enterprise data warehouse.<\/div>

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About the Client<\/h1>\nThe airline is a budgeted carrier in the Middle East, flying 70 million passengers to 95 destinations across Europe, Middle East and GCC, Africa, and Asia. <\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

Business Challenges<\/h1>\nThe client\u2019s existing on-premise data platform, built using traditional tools and technologies, faced several challenges. It lacked integration capabilities with other modules, relied on a legacy architecture designed mainly for historical reporting, was not scalable to meet growing data demands, and incurred high licensing and infrastructure costs.\n\n<\/span><\/div><\/div><\/div><\/div><\/div><\/div>
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100% increase in sales conversions. Increase in conversions from 12% to 25%.<\/div><\/div><\/div><\/div>
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Business Solution<\/h1>\n

The client chose IGT Solutions to modernize its data platform and reporting capabilities. Leveraging deep domain expertise and advanced technology, IGT implemented a scalable cloud-based infrastructure that enhanced performance and reduced costs related to data centers, software licensing, and hardware. The solution integrated tools like Cloudera Impala for complex data processing, Kafka for real-time PNR data integration, and modern ETL practices to optimize data architecture.<\/p>\n

It also enabled unstructured data integration for social analytics and customer insights using connectors, web scrapers, and Python. Additionally, ETL processing was enhanced through MapReduce, Pig, and Hive, while Power BI and SSRS provided advanced data visualization, and Sqoop facilitated near real-time data updates.<\/p><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

Business Results<\/h1>\n<\/div><\/div><\/div>
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 <\/span>0<\/span>%<\/span><\/div>
saving on infrastructure cost<\/div><\/div><\/div>
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0<\/span>x<\/span><\/div>
improvement in processing time<\/div><\/div><\/div>
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Zero <\/h3>\nlicensing fee for software<\/span><\/div><\/div><\/div><\/div>
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Integration <\/h3>\nof social media and survey data in EDW<\/span><\/div><\/div><\/div><\/div>
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Real-time<\/h3>\nintegration support in data architecture<\/span><\/div><\/div><\/div><\/div><\/div><\/div>

Tools Partner\n<\/h1>\n<\/div><\/div><\/div>\"Image\"<\/span><\/div><\/div><\/div><\/div>

More Case Studies<\/h3>\n<\/div><\/div><\/div><\/div><\/div><\/div>
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IGT's cost optimization towards bookings helped a leading international cruise line process an average of 5000 PNRs every hour.<\/div><\/span><\/span>
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Learn how IGT Solutions (IGT) helped a leading US e-commerce company turn its customer service center into a profit center.<\/div><\/span><\/span>
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Developed datamart solution that enabled analytical and better decision-making by airlines.\u00a0 Achieved 5% increase in customer satisfaction score.<\/p><\/div><\/span><\/span>

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Transforming Airline Operations with a Modern and Cost-Effective Data Platform for a Leading AirlineCASE STUDIESDownloadA leading budget carrier in the Middle East, serving 70 million passengers across 95 global destinations, partnered with IGT Solutions to modernize its legacy on-premise data platform. By implementing a scalable cloud-based architecture with advanced integration, real-time processing, and modern analytics, IGT Solutions achieved 60% infrastructure … <\/p>\n

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