{"id":177399,"date":"2025-12-16T09:44:51","date_gmt":"2025-12-16T09:44:51","guid":{"rendered":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/backlog-reduction-and-enhanced-customer-experience-with-smart-outsourcing-and-ai-innovation-for-a-leading-airline-2\/"},"modified":"2026-01-22T11:51:40","modified_gmt":"2026-01-22T11:51:40","slug":"transforming-ticketing-and-sales-data-submission-and-automating-iata-dds-for-a-leading-airline","status":"publish","type":"page","link":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/transforming-ticketing-and-sales-data-submission-and-automating-iata-dds-for-a-leading-airline\/","title":{"rendered":"Transforming Ticketing and Sales Data Submission and Automating IATA DDS for a Leading Airline"},"content":{"rendered":"
<\/div>
<\/div><\/div>
\n

Transforming Ticketing and Sales Data Submission and Automating IATA DDS Onboarding for a Leading Airline<\/h1><\/div><\/div><\/div>
CASE STUDIES<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div>
\"Image\"<\/span><\/i>Download<\/a><\/div>
A leading airline partnered with IGT Solutions to deploy a cloud-based DDS automation platform that streamlined data submissions, strengthened regulatory compliance, and delivered a scalable, future-ready reporting environment aligned with digital retailing.<\/div>

Share this Post<\/p>

<\/i><\/a><\/i><\/a><\/i><\/a><\/i><\/a><\/i><\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

About the Client<\/h1>\nThe client is a prominent low-cost airline headquartered in Southeast Asia.<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

Business Challenges<\/h1>\n

The airline\u2019s IATA Direct Data Solution (DDS) reporting relied on manual, fragmented workflows spread across multiple systems and teams. Data had to be consolidated and validated manually, making it difficult to achieve and maintain Direct Data Solution (DDS) certification.<\/p>\n

This increased the risk of errors, delays, and data rejections, limited visibility into ticketing performance at scale, and slowed the airline\u2019s transition to modern, digital retailing models.<\/p><\/span><\/div><\/div><\/div><\/div><\/div><\/div>

\n
\n \n <\/circle>\n <\/circle>\n <\/svg>\n \n<\/div><\/div>
0<\/span>%<\/span><\/div>
100% increase in sales conversions. Increase in conversions from 12% to 25%.<\/div><\/div><\/div><\/div>
<\/div>
<\/div>
<\/div><\/div><\/div><\/div>
<\/div><\/div>

Business Solution<\/h1>\n

The airline partnered with IGT Solutions to design and implement a scalable, cloud-based automation platform for IATA Direct Data Solution\u00a0<\/span>(DDS). The solution centralized ticketing and sales data from multiple operational and financial systems, automated data extraction, transformation, validation, and submission to IATA.<\/p>\n

It embedded business-rule checks and exception handling to improve data quality and provided a robust, secure, and future-ready environment aligned with digital retailing and NDC initiatives. The IGT Solutions team established a future-ready reporting foundation to support evolving digital retailing strategies<\/p><\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div>

Business Results<\/h1>\n<\/div><\/div><\/div>
<\/div>
<\/div><\/div>\"Image\"<\/span>

Achieved certified <\/h3>\nIATA Direct Data Solution (DDS) compliance<\/span><\/div><\/div><\/div><\/div>
<\/div>
<\/div><\/div>\"Image\"<\/span>

Reduced manual effort <\/h3>\nand improved turnaround time for submissions<\/span><\/div><\/div><\/div><\/div>
<\/div>
<\/div><\/div>\"Image\"<\/span>

Enabled reliable<\/h3>\nhigh-volume processing of ticketing data<\/span><\/div><\/div><\/div><\/div>
<\/div>
<\/div><\/div>\"Image\"<\/span>

Reduced data errors <\/h3>\nand rejections through built-in validation<\/span><\/div><\/div><\/div><\/div>
<\/div>
<\/div><\/div>\"Image\"<\/span>

Established a future-ready <\/h3>\nreporting foundation to support evolving digital retailing strategies<\/span><\/div><\/div><\/div><\/div><\/div><\/div>

Tools Partner\n<\/h1>\n<\/div><\/div><\/div>\"Image\"<\/span><\/div><\/div><\/div><\/div>

More Case Studies<\/h3>\n<\/div><\/div><\/div><\/div><\/div><\/div>
\"airline
Case Study<\/div>

Data Platform Modernization for a Leading Cruise Line to Optimize Costs Towards Air Travel Bookings\n<\/h3>\n<\/div><\/div><\/div>
IGT's cost optimization towards bookings helped a leading international cruise line process an average of 5000 PNRs every hour.<\/div><\/span><\/span>
Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
\"Scaled
Case Study<\/div>

Turning a Customer Service Center into a Profit Center for a Leading E-commerce Giant<\/h3>\n<\/div><\/div><\/div>
Learn how IGT Solutions (IGT) helped a leading US e-commerce company turn its customer service center into a profit center.<\/div><\/span><\/span>
Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div>
\"airline
Case Study<\/div>

Fully Scalable Datamart Solution for a Leading Indian Airline<\/h3>\n<\/div><\/div><\/div>

Developed datamart solution that enabled analytical and better decision-making by airlines.\u00a0 Achieved 5% increase in customer satisfaction score.<\/p><\/div><\/span><\/span>

Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

Transforming Ticketing and Sales Data Submission and Automating IATA DDS Onboarding for a Leading AirlineCASE STUDIESDownloadA leading airline partnered with IGT Solutions to deploy a cloud-based DDS automation platform that streamlined data submissions, strengthened regulatory compliance, and delivered a scalable, future-ready reporting environment aligned with digital retailing.Share this PostAbout the Client The client is a prominent low-cost airline headquartered in … <\/p>\n

Read More<\/a><\/div>\n","protected":false},"author":29,"featured_media":0,"parent":181,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-blank-4.php","meta":{"footnotes":""},"class_list":["post-177399","page","type-page","status-publish","hentry","no-post-thumbnail"],"yoast_head":"\nTransforming Ticketing and Sales Data Submission and Automating IATA DDS for a Leading Airline<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/transforming-ticketing-and-sales-data-submission-and-automating-iata-dds-for-a-leading-airline\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Transforming Ticketing and Sales Data Submission and Automating IATA DDS for a Leading Airline\" \/>\n<meta property=\"og:description\" content=\"Transforming Ticketing and Sales Data Submission and Automating IATA DDS Onboarding for a Leading AirlineCASE STUDIESDownloadA leading airline partnered with IGT Solutions to deploy a cloud-based DDS automation platform that streamlined data submissions, strengthened regulatory compliance, and delivered a scalable, future-ready reporting environment aligned with digital retailing.Share this PostAbout the Client The client is a prominent low-cost airline headquartered in ... Read More\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/transforming-ticketing-and-sales-data-submission-and-automating-iata-dds-for-a-leading-airline\/\" \/>\n<meta property=\"og:site_name\" content=\"IGT Solutions\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-22T11:51:40+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/transforming-ticketing-and-sales-data-submission-and-automating-iata-dds-for-a-leading-airline\/\",\"url\":\"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/transforming-ticketing-and-sales-data-submission-and-automating-iata-dds-for-a-leading-airline\/\",\"name\":\"Transforming Ticketing and Sales Data Submission and Automating IATA DDS for a Leading Airline\",\"isPartOf\":{\"@id\":\"https:\/\/igtsolutions.com\/#website\"},\"datePublished\":\"2025-12-16T09:44:51+00:00\",\"dateModified\":\"2026-01-22T11:51:40+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/transforming-ticketing-and-sales-data-submission-and-automating-iata-dds-for-a-leading-airline\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/transforming-ticketing-and-sales-data-submission-and-automating-iata-dds-for-a-leading-airline\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/transforming-ticketing-and-sales-data-submission-and-automating-iata-dds-for-a-leading-airline\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.igtsolutions.com\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Thought Leadership\",\"item\":\"https:\/\/www.igtsolutions.com\/thought-leadership\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Case Studies\",\"item\":\"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Transforming Ticketing and Sales Data Submission and Automating IATA DDS for a Leading Airline\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/igtsolutions.com\/#website\",\"url\":\"https:\/\/igtsolutions.com\/\",\"name\":\"IGT Solutions\",\"description\":\"Technology & BPM Services to the Travel Industry\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/igtsolutions.com\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Transforming Ticketing and Sales Data Submission and Automating IATA DDS for a Leading Airline","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/transforming-ticketing-and-sales-data-submission-and-automating-iata-dds-for-a-leading-airline\/","og_locale":"en_US","og_type":"article","og_title":"Transforming Ticketing and Sales Data Submission and Automating IATA DDS for a Leading Airline","og_description":"Transforming Ticketing and Sales Data Submission and Automating IATA DDS Onboarding for a Leading AirlineCASE STUDIESDownloadA leading airline partnered with IGT Solutions to deploy a cloud-based DDS automation platform that streamlined data submissions, strengthened regulatory compliance, and delivered a scalable, future-ready reporting environment aligned with digital retailing.Share this PostAbout the Client The client is a prominent low-cost airline headquartered in ... Read More","og_url":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/transforming-ticketing-and-sales-data-submission-and-automating-iata-dds-for-a-leading-airline\/","og_site_name":"IGT Solutions","article_modified_time":"2026-01-22T11:51:40+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/transforming-ticketing-and-sales-data-submission-and-automating-iata-dds-for-a-leading-airline\/","url":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/transforming-ticketing-and-sales-data-submission-and-automating-iata-dds-for-a-leading-airline\/","name":"Transforming Ticketing and Sales Data Submission and Automating IATA DDS for a Leading Airline","isPartOf":{"@id":"https:\/\/igtsolutions.com\/#website"},"datePublished":"2025-12-16T09:44:51+00:00","dateModified":"2026-01-22T11:51:40+00:00","breadcrumb":{"@id":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/transforming-ticketing-and-sales-data-submission-and-automating-iata-dds-for-a-leading-airline\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/transforming-ticketing-and-sales-data-submission-and-automating-iata-dds-for-a-leading-airline\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/transforming-ticketing-and-sales-data-submission-and-automating-iata-dds-for-a-leading-airline\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.igtsolutions.com\/"},{"@type":"ListItem","position":2,"name":"Thought Leadership","item":"https:\/\/www.igtsolutions.com\/thought-leadership\/"},{"@type":"ListItem","position":3,"name":"Case Studies","item":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/"},{"@type":"ListItem","position":4,"name":"Transforming Ticketing and Sales Data Submission and Automating IATA DDS for a Leading Airline"}]},{"@type":"WebSite","@id":"https:\/\/igtsolutions.com\/#website","url":"https:\/\/igtsolutions.com\/","name":"IGT Solutions","description":"Technology & BPM Services to the Travel Industry","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/igtsolutions.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.igtsolutions.com\/wp-json\/wp\/v2\/pages\/177399","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.igtsolutions.com\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.igtsolutions.com\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.igtsolutions.com\/wp-json\/wp\/v2\/users\/29"}],"replies":[{"embeddable":true,"href":"https:\/\/www.igtsolutions.com\/wp-json\/wp\/v2\/comments?post=177399"}],"version-history":[{"count":7,"href":"https:\/\/www.igtsolutions.com\/wp-json\/wp\/v2\/pages\/177399\/revisions"}],"predecessor-version":[{"id":177483,"href":"https:\/\/www.igtsolutions.com\/wp-json\/wp\/v2\/pages\/177399\/revisions\/177483"}],"up":[{"embeddable":true,"href":"https:\/\/www.igtsolutions.com\/wp-json\/wp\/v2\/pages\/181"}],"wp:attachment":[{"href":"https:\/\/www.igtsolutions.com\/wp-json\/wp\/v2\/media?parent=177399"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}