{"id":177430,"date":"2026-01-14T07:23:35","date_gmt":"2026-01-14T07:23:35","guid":{"rendered":"https:\/\/www.igtsolutions.com\/?page_id=177430"},"modified":"2026-01-14T07:23:36","modified_gmt":"2026-01-14T07:23:36","slug":"delivering-100-process-accuracy-scalable-growth-and-resilient-procurement-operations-for-a-global-fmcg-enterprise","status":"publish","type":"page","link":"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/delivering-100-process-accuracy-scalable-growth-and-resilient-procurement-operations-for-a-global-fmcg-enterprise\/","title":{"rendered":"Delivering 100% Process Accuracy, Scalable Growth, and Resilient Procurement Operations for a Global FMCG Enterprise"},"content":{"rendered":"<div id=\"cs-content\" class=\"cs-content\"><div class=\"x-section e177430-e1 m3swm-0 m3swm-1 m3swm-2\"><div class=\"x-bg\" aria-hidden=\"true\"><div class=\"x-bg-layer-lower-image\"><\/div><div class=\"x-bg-layer-upper-color\"><\/div><\/div><div class=\"x-row x-container max width e177430-e2 m3swm-g m3swm-h m3swm-i m3swm-j m3swm-k m3swm-l m3swm-m m3swm-u m3swm-v\"><div class=\"x-row-inner\"><div class=\"x-col e177430-e3 m3swm-17 m3swm-18\"><div class=\"x-text x-text-headline e177430-e4 m3swm-1f m3swm-1g m3swm-1h m3swm-1i m3swm-1j m3swm-1k m3swm-1l m3swm-b m3swm-c x-effect-exit\" data-x-effect=\"{&quot;scroll&quot;:true,&quot;offsetTop&quot;:&quot;10%&quot;,&quot;offsetBottom&quot;:&quot;10%&quot;,&quot;behaviorScroll&quot;:&quot;fire-once&quot;}\"><div class=\"x-text-content\"><div class=\"x-text-content-text\">\n<h1 class=\"x-text-content-text-primary\">Delivering 100% Process Accuracy, Scalable Growth, and Resilient Procurement Operations for a Global FMCG Enterprise<\/h1><\/div><\/div><\/div><a class=\"x-anchor x-anchor-button e177430-e5 m3swm-22 m3swm-b m3swm-c x-effect-exit\" tabindex=\"0\" href=\"#\" data-x-effect=\"{&quot;scroll&quot;:true,&quot;offsetTop&quot;:&quot;10%&quot;,&quot;offsetBottom&quot;:&quot;10%&quot;,&quot;behaviorScroll&quot;:&quot;fire-once&quot;}\"><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">CASE STUDIES<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><div class=\"x-section e177430-e6 m3swm-0 m3swm-3 m3swm-4\"><div class=\"x-row x-container max width e177430-e7 m3swm-g m3swm-h m3swm-i m3swm-j m3swm-l m3swm-n m3swm-w\"><div class=\"x-row-inner\"><div class=\"x-col e177430-e8 m3swm-17 m3swm-18 m3swm-19 m3swm-1a\"><span class=\"x-image e177430-e9 m3swm-23 m3swm-24 m3swm-25 m3swm-b m3swm-c x-effect-exit\" data-x-effect=\"{&quot;scroll&quot;:true,&quot;offsetTop&quot;:&quot;10%&quot;,&quot;offsetBottom&quot;:&quot;10%&quot;,&quot;behaviorScroll&quot;:&quot;fire-once&quot;}\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2026\/01\/Delivering-100-percent-Process-Accuracy.jpg\" width=\"552\" height=\"414\" alt=\"Image\" loading=\"lazy\"><\/span><a  class=\"x-btn mts x-btn-global x-btn-block\"  href=\"\/wp-content\/uploads\/2026\/01\/CaseStudy_ProcurementOperations_FMCG_v1.0.pdf\"  target=\"_blank\" rel=\"noopener noreferrer\"   data-options=\"thumbnail: ''\"><i  class=\"x-icon mvn mln mrs x-icon-download\" data-x-icon-s=\"&#xf019;\" aria-hidden=\"true\"><\/i>Download<\/a><\/div><div class=\"x-col e177430-e11 m3swm-17 m3swm-18\"><div class=\"x-text x-content e177430-e12 m3swm-29 m3swm-2a m3swm-b m3swm-c x-effect-exit\" data-x-effect=\"{&quot;scroll&quot;:true,&quot;offsetTop&quot;:&quot;10%&quot;,&quot;offsetBottom&quot;:&quot;10%&quot;,&quot;behaviorScroll&quot;:&quot;fire-once&quot;}\">Our team of 85-FTE multilingual professionals helped integrate complex digital ecosystems to manage the full procurement lifecycle, from PO creation to invoice resolution and vendor compliance.<\/div><div class=\"x-row e177430-e13 m3swm-g m3swm-h m3swm-i m3swm-j m3swm-k m3swm-l m3swm-m m3swm-u m3swm-x\"><div class=\"x-row-inner\"><div class=\"x-col e177430-e14 m3swm-17 m3swm-18\"><div  class=\"x-entry-share pan\" ><p>Share this Post<\/p><div class=\"x-share-options\"><a href=\"#share\" data-x-element=\"extra\" data-x-params=\"{&quot;type&quot;:&quot;tooltip&quot;,&quot;trigger&quot;:&quot;hover&quot;,&quot;placement&quot;:&quot;bottom&quot;,&quot;title&quot;:&quot;&quot;,&quot;content&quot;:&quot;&quot;}\" class=\"x-share\" title=\"Share on Facebook\" onclick=\"window.open('http:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Fwww.igtsolutions.com%2Fwp-json%2Fwp%2Fv2%2Fpages%2F177430&amp;t=Delivering+100%25+Process+Accuracy%2C+Scalable+Growth%2C+and+Resilient+Procurement+Operations+for+a+Global+FMCG+Enterprise', 'popupFacebook', 'width=650, height=270, resizable=0, toolbar=0, menubar=0, status=0, location=0, scrollbars=0'); 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Check it out when you have a chance: https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/delivering-100-process-accuracy-scalable-growth-and-resilient-procurement-operations-for-a-global-fmcg-enterprise\/\" data-x-element=\"extra\" data-x-params=\"{&quot;type&quot;:&quot;tooltip&quot;,&quot;trigger&quot;:&quot;hover&quot;,&quot;placement&quot;:&quot;bottom&quot;,&quot;title&quot;:&quot;&quot;,&quot;content&quot;:&quot;&quot;}\" class=\"x-share email\" title=\"Share via Email\"><span><i class=\"x-icon-envelope-square\" data-x-icon-s=\"&#xf199;\"><\/i><\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"x-section e177430-e16 m3swm-0 m3swm-4 m3swm-5\"><div class=\"x-row e177430-e17 m3swm-g m3swm-l m3swm-m m3swm-o m3swm-p m3swm-u m3swm-y m3swm-b m3swm-c x-effect-exit\" data-x-effect=\"{&quot;scroll&quot;:true,&quot;offsetTop&quot;:&quot;10%&quot;,&quot;offsetBottom&quot;:&quot;10%&quot;,&quot;behaviorScroll&quot;:&quot;fire-once&quot;}\"><div class=\"x-row-inner\"><div class=\"x-col e177430-e18 m3swm-17 m3swm-18 m3swm-1b\"><div class=\"x-row x-container max width e177430-e19 m3swm-g m3swm-h m3swm-i m3swm-j m3swm-k m3swm-l m3swm-m m3swm-u m3swm-z\"><div class=\"x-row-inner\"><div class=\"x-col e177430-e20 m3swm-17 m3swm-18\"><div class=\"x-text x-text-headline e177430-e21 m3swm-1h m3swm-1i m3swm-1j m3swm-1k m3swm-1m m3swm-1n m3swm-1o m3swm-1p m3swm-1q m3swm-1r\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\">About the Client<\/h1>\n<span class=\"x-text-content-text-subheadline\">The client is a global leader in consumer goods with a diverse portfolio of fast-moving consumer goods (FMCG).<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"x-row x-container max width e177430-e22 m3swm-g m3swm-h m3swm-i m3swm-j m3swm-k m3swm-l m3swm-m m3swm-u m3swm-10\"><div class=\"x-row-inner\"><div class=\"x-col e177430-e23 m3swm-17 m3swm-18\"><div class=\"x-text x-text-headline e177430-e24 m3swm-1f m3swm-1h m3swm-1i m3swm-1j m3swm-1k m3swm-1o m3swm-1q m3swm-1r m3swm-1s m3swm-1t m3swm-1u m3swm-b m3swm-c x-effect-exit\" data-x-effect=\"{&quot;scroll&quot;:true,&quot;offsetTop&quot;:&quot;10%&quot;,&quot;offsetBottom&quot;:&quot;10%&quot;,&quot;behaviorScroll&quot;:&quot;fire-once&quot;}\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\">Business Challenges<\/h1>\n<span class=\"x-text-content-text-subheadline\">The client faced rising procurement complexity due to expanding supplier networks, high transaction volumes, and multi-regional operations, creating a need for a scalable, end-to-end partner to ensure accuracy, compliance, and efficiency without adding internal overhead.<\/span><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"x-row x-container max width x-hide-lg x-hide-md x-hide-sm x-hide-xl x-hide-xs e177430-e25 m3swm-g m3swm-h m3swm-i m3swm-j m3swm-k m3swm-l m3swm-m m3swm-u m3swm-11\"><div class=\"x-row-inner\"><div class=\"x-col e177430-e26 m3swm-17 m3swm-18 m3swm-19 m3swm-1c\"><div class=\"x-text x-content e177430-e27 m3swm-2a m3swm-2b\"><div class=\"card\">\n  <div class=\"percent\">\n    <svg>\n      <circle cx=\"105\" cy=\"105\" r=\"100\"><\/circle>\n      <circle cx=\"105\" cy=\"105\" r=\"100\" style=\"--percent: 20\"><\/circle>\n    <\/svg>\n    \n<\/div><\/div><div class=\"x-div e177430-e28 m3swm-2c\"><div class=\"x-counter e177430-e29 m3swm-2d\" data-x-element-counter=\"{&quot;to&quot;:&quot;100&quot;,&quot;speed&quot;:&quot;1500ms&quot;,&quot;commaSeparatedDecimal&quot;:false}\"><div class=\"x-counter-number-wrap\"><span class=\"x-counter-number\">0<\/span><span class=\"x-counter-number-suffix\">%<\/span><\/div><div class=\"x-counter-after\">100% increase in sales conversions. Increase in conversions from 12% to 25%.<\/div><\/div><\/div><\/div><div class=\"x-col e177430-e30 m3swm-17 m3swm-18\"><\/div><div class=\"x-col e177430-e31 m3swm-17 m3swm-18\"><\/div><div class=\"x-col e177430-e32 m3swm-17 m3swm-18\"><\/div><\/div><\/div><\/div><div class=\"x-section e177430-e33 m3swm-0 m3swm-2 m3swm-6 m3swm-7 m3swm-8 m3swm-b m3swm-c x-effect-exit\" data-x-effect=\"{&quot;scroll&quot;:true,&quot;offsetTop&quot;:&quot;10%&quot;,&quot;offsetBottom&quot;:&quot;10%&quot;,&quot;behaviorScroll&quot;:&quot;fire-once&quot;}\"><div class=\"x-bg\" aria-hidden=\"true\"><div class=\"x-bg-layer-lower-image\"><\/div><\/div><div class=\"x-row x-container max width e177430-e34 m3swm-g m3swm-h m3swm-i m3swm-j m3swm-k m3swm-l m3swm-m m3swm-u m3swm-12\"><div class=\"x-row-inner\"><div class=\"x-col e177430-e35 m3swm-17 m3swm-18\"><div class=\"x-text x-text-headline e177430-e36 m3swm-1h m3swm-1i m3swm-1j m3swm-1k m3swm-1l m3swm-1m m3swm-1o m3swm-1q m3swm-1r m3swm-1v\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\">Business Solution<\/h1>\n<span class=\"x-text-content-text-subheadline\">IGT Solutions delivered end-to-end, multilingual procurement operations through a centralized team, integrating seamlessly with the client\u2019s technology ecosystem to manage purchase orders, order lifecycles, supplier coordination, invoice exceptions, and vendor master data\u2014ensuring accuracy, compliance, and continuity at scale.<\/span><\/div><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"x-section e177430-e37 m3swm-0 m3swm-2 m3swm-5 m3swm-8 m3swm-9\"><div class=\"x-row x-container max width e177430-e38 m3swm-g m3swm-h m3swm-i m3swm-j m3swm-k m3swm-l m3swm-m m3swm-u m3swm-13\"><div class=\"x-row-inner\"><div class=\"x-col e177430-e39 m3swm-17 m3swm-18 m3swm-1d\"><div class=\"x-text x-text-headline e177430-e40 m3swm-1h m3swm-1j m3swm-1k m3swm-1m m3swm-1o m3swm-1t m3swm-1w m3swm-1x m3swm-b m3swm-c x-effect-exit\" data-x-effect=\"{&quot;scroll&quot;:true,&quot;offsetTop&quot;:&quot;10%&quot;,&quot;offsetBottom&quot;:&quot;10%&quot;,&quot;behaviorScroll&quot;:&quot;fire-once&quot;}\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\">Business Results<\/h1>\n<\/div><\/div><\/div><div class=\"x-row e177430-e41 m3swm-g m3swm-i m3swm-j m3swm-k m3swm-l m3swm-m m3swm-o m3swm-q m3swm-u m3swm-14\"><div class=\"x-row-inner\"><div class=\"x-col e177430-e42 m3swm-17 m3swm-19 m3swm-1c m3swm-1e m3swm-b m3swm-c x-effect-exit\" data-x-effect=\"{&quot;scroll&quot;:true,&quot;offsetTop&quot;:&quot;10%&quot;,&quot;offsetBottom&quot;:&quot;10%&quot;,&quot;behaviorScroll&quot;:&quot;fire-once&quot;}\"><div class=\"x-bg\" aria-hidden=\"true\"><div class=\"x-bg-layer-lower-image\"><\/div><div class=\"x-bg-layer-upper-color\"><\/div><\/div><span class=\"x-image e177430-e43 m3swm-23 m3swm-26 m3swm-27\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/09\/Productivity-Boost-icon.png\" width=\"250\" height=\"250\" alt=\"Image\" loading=\"lazy\"><\/span><div class=\"x-text x-text-headline e177430-e44 m3swm-1h m3swm-1i m3swm-1k m3swm-1m m3swm-1p m3swm-1r m3swm-1u m3swm-1y m3swm-1z\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h3 class=\"x-text-content-text-primary\">100% <\/h3>\n<span class=\"x-text-content-text-subheadline\">Process Accuracy<\/span><\/div><\/div><\/div><\/div><div class=\"x-col e177430-e45 m3swm-17 m3swm-19 m3swm-1c m3swm-1e m3swm-b m3swm-c x-effect-exit\" data-x-effect=\"{&quot;scroll&quot;:true,&quot;offsetTop&quot;:&quot;10%&quot;,&quot;offsetBottom&quot;:&quot;10%&quot;,&quot;behaviorScroll&quot;:&quot;fire-once&quot;}\"><div class=\"x-bg\" aria-hidden=\"true\"><div class=\"x-bg-layer-lower-image\"><\/div><div class=\"x-bg-layer-upper-color\"><\/div><\/div><span class=\"x-image e177430-e46 m3swm-23 m3swm-26 m3swm-27 m3swm-d\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/12\/icon-Reduced-manual-effort.png\" width=\"246\" height=\"246\" alt=\"Image\" loading=\"lazy\"><\/span><div class=\"x-text x-text-headline e177430-e47 m3swm-1h m3swm-1i m3swm-1k m3swm-1m m3swm-1p m3swm-1r m3swm-1u m3swm-1y m3swm-1z\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h3 class=\"x-text-content-text-primary\">Scalable and flexible <\/h3>\n<span class=\"x-text-content-text-subheadline\">support for fluctuating volumes<\/span><\/div><\/div><\/div><\/div><div class=\"x-col e177430-e48 m3swm-17 m3swm-19 m3swm-1c m3swm-1e m3swm-b m3swm-c x-effect-exit\" data-x-effect=\"{&quot;scroll&quot;:true,&quot;offsetTop&quot;:&quot;10%&quot;,&quot;offsetBottom&quot;:&quot;10%&quot;,&quot;behaviorScroll&quot;:&quot;fire-once&quot;}\"><div class=\"x-bg\" aria-hidden=\"true\"><div class=\"x-bg-layer-lower-image\"><\/div><div class=\"x-bg-layer-upper-color\"><\/div><\/div><span class=\"x-image e177430-e49 m3swm-23 m3swm-26 m3swm-27\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/12\/icon-Integration.png\" width=\"250\" height=\"250\" alt=\"Image\" loading=\"lazy\"><\/span><div class=\"x-text x-text-headline e177430-e50 m3swm-1h m3swm-1i m3swm-1k m3swm-1m m3swm-1p m3swm-1r m3swm-1u m3swm-1y m3swm-1z\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h3 class=\"x-text-content-text-primary\">Uninterrupted <\/h3>\n<span class=\"x-text-content-text-subheadline\">business continuity<\/span><\/div><\/div><\/div><\/div><div class=\"x-col e177430-e51 m3swm-17 m3swm-19 m3swm-1c m3swm-1e m3swm-b m3swm-c x-effect-exit\" data-x-effect=\"{&quot;scroll&quot;:true,&quot;offsetTop&quot;:&quot;10%&quot;,&quot;offsetBottom&quot;:&quot;10%&quot;,&quot;behaviorScroll&quot;:&quot;fire-once&quot;}\"><div class=\"x-bg\" aria-hidden=\"true\"><div class=\"x-bg-layer-lower-image\"><\/div><div class=\"x-bg-layer-upper-color\"><\/div><\/div><span class=\"x-image e177430-e52 m3swm-23 m3swm-26 m3swm-27\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/09\/rate-code.png\" width=\"250\" height=\"250\" alt=\"Image\" loading=\"lazy\"><\/span><div class=\"x-text x-text-headline e177430-e53 m3swm-1h m3swm-1i m3swm-1k m3swm-1m m3swm-1p m3swm-1r m3swm-1u m3swm-1y m3swm-1z\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h3 class=\"x-text-content-text-primary\">Optimized <\/h3>\n<span class=\"x-text-content-text-subheadline\">operational costs<\/span><\/div><\/div><\/div><\/div><div class=\"x-col e177430-e54 m3swm-17 m3swm-19 m3swm-1c m3swm-1e m3swm-b m3swm-c x-effect-exit\" data-x-effect=\"{&quot;scroll&quot;:true,&quot;offsetTop&quot;:&quot;10%&quot;,&quot;offsetBottom&quot;:&quot;10%&quot;,&quot;behaviorScroll&quot;:&quot;fire-once&quot;}\"><div class=\"x-bg\" aria-hidden=\"true\"><div class=\"x-bg-layer-lower-image\"><\/div><div class=\"x-bg-layer-upper-color\"><\/div><\/div><span class=\"x-image e177430-e55 m3swm-23 m3swm-26 m3swm-27\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2025\/02\/longterm-excellence.png\" width=\"246\" height=\"246\" alt=\"Image\" loading=\"lazy\"><\/span><div class=\"x-text x-text-headline e177430-e56 m3swm-1h m3swm-1i m3swm-1k m3swm-1m m3swm-1p m3swm-1r m3swm-1u m3swm-1y m3swm-1z\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h3 class=\"x-text-content-text-primary\">Improved <\/h3>\n<span class=\"x-text-content-text-subheadline\">supplier experience<\/span><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"x-text x-text-headline x-hide-lg x-hide-xl e177430-e57 m3swm-1h m3swm-1j m3swm-1k m3swm-1m m3swm-1o m3swm-1t m3swm-1w m3swm-20\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h1 class=\"x-text-content-text-primary\">Tools Partner\n<\/h1>\n<\/div><\/div><\/div><span class=\"x-image x-hide-lg x-hide-md x-hide-sm x-hide-xl x-hide-xs e177430-e58 m3swm-23 m3swm-25 m3swm-26 m3swm-28\"><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/05\/logo.png\" width=\"250\" height=\"175\" alt=\"Image\" loading=\"lazy\"><\/span><\/div><\/div><\/div><\/div><div class=\"x-section e177430-e59 m3swm-0 m3swm-4 m3swm-6 m3swm-a\"><div class=\"x-row x-container max width e177430-e60 m3swm-g m3swm-h m3swm-i m3swm-r m3swm-s m3swm-15\"><div class=\"x-row-inner\"><div class=\"x-col e177430-e61 m3swm-17 m3swm-18\"><div class=\"x-text x-text-headline e177430-e62 m3swm-1h m3swm-1i m3swm-1m m3swm-1z m3swm-21 m3swm-b m3swm-c x-effect-exit\" data-x-effect=\"{&quot;scroll&quot;:true,&quot;offsetTop&quot;:&quot;10%&quot;,&quot;offsetBottom&quot;:&quot;10%&quot;,&quot;behaviorScroll&quot;:&quot;fire-once&quot;}\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h3 class=\"x-text-content-text-primary\">More Case Studies<\/h3>\n<\/div><\/div><\/div><\/div><\/div><\/div><div class=\"x-row x-container max width e177430-e63 m3swm-g m3swm-i m3swm-r m3swm-t m3swm-16\"><div class=\"x-row-inner\"><div class=\"x-col e177430-e64 m3swm-17 m3swm-18 m3swm-b m3swm-c x-effect-exit\" data-x-effect=\"{&quot;scroll&quot;:true,&quot;offsetTop&quot;:&quot;10%&quot;,&quot;offsetBottom&quot;:&quot;10%&quot;,&quot;behaviorScroll&quot;:&quot;fire-once&quot;}\"><div class=\"cs-content x-global-block x-global-block-120551 e177430-e65\"><div class=\"x-section e120551-e1 m2l0n-0\"><div class=\"x-container marginless-columns e120551-e2 m2l0n-1\"><div class=\"x-column x-sm x-1-1 e120551-e3 m2l0n-2\"><img decoding=\"async\"  class=\"x-img x-img-none\"  src=\"\/wp-content\/uploads\/2020\/02\/Global-Air-Database-with-GDPR-Compliance.jpg\" alt=\"airline reservation management\"><div class=\"x-text x-content e120551-e5 m2l0n-3 m2l0n-4\">Case Study<\/div><div class=\"x-text x-text-headline e120551-e6 m2l0n-6 mts\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h3 class=\"x-text-content-text-primary\">Data Platform Modernization for a Leading Cruise Line to Optimize Costs Towards Air Travel Bookings\n<\/h3>\n<\/div><\/div><\/div><div class=\"x-text x-content e120551-e7 m2l0n-3 m2l0n-5 mtm\">IGT's cost optimization towards bookings helped a leading international cruise line process an average of 5000 PNRs every hour.<\/div><a class=\"x-anchor x-anchor-button has-particle e120551-e8 m2l0n-7\" tabindex=\"0\" href=\"https:\/\/www.igtsolutions.com\/case-studies\/providing-significant-cost-savings-in-air-bookings-with-gdpr-compliance-for-a-leading-cruise-company\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"x-particle is-secondary\" data-x-particle=\"scale-x inside-b_c\" aria-hidden=\"true\"><span style=\"\"><\/span><\/span><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"x-col e177430-e66 m3swm-17 m3swm-18 m3swm-c m3swm-e x-effect-exit\" data-x-effect=\"{&quot;scroll&quot;:true,&quot;offsetTop&quot;:&quot;10%&quot;,&quot;offsetBottom&quot;:&quot;10%&quot;,&quot;behaviorScroll&quot;:&quot;fire-once&quot;}\"><div class=\"cs-content x-global-block x-global-block-154480 e177430-e67\"><div class=\"x-section e154480-e2 m3b74-0\"><div class=\"x-container marginless-columns e154480-e3 m3b74-1\"><div class=\"x-column x-sm x-1-1 e154480-e4 m3b74-2\"><img decoding=\"async\"  class=\"x-img x-img-none\"  src=\"\/wp-content\/uploads\/2024\/01\/new-Mason-companies.jpg\" alt=\"Scaled agile delivery of enterprise solution with 25% schedule compression\"><div class=\"x-text x-content e154480-e6 m3b74-3 m3b74-4\">Case Study<\/div><div class=\"x-text x-text-headline e154480-e7 m3b74-6 mts\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h3 class=\"x-text-content-text-primary\">Turning a Customer Service Center into a Profit Center for a Leading E-commerce Giant<\/h3>\n<\/div><\/div><\/div><div class=\"x-text x-content e154480-e8 m3b74-3 m3b74-5 mtm\">Learn how IGT Solutions (IGT) helped a leading US e-commerce company turn its customer service center into a profit center.<\/div><a class=\"x-anchor x-anchor-button has-particle e154480-e9 m3b74-7\" tabindex=\"0\" href=\"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/turning-a-customer-service-center-into-a-profit-center-for-a-leading-e-commerce-giant\/\"><span class=\"x-particle is-secondary\" data-x-particle=\"scale-x inside-b_c\" aria-hidden=\"true\"><span style=\"\"><\/span><\/span><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div><div class=\"x-col e177430-e68 m3swm-17 m3swm-18 m3swm-c m3swm-f x-effect-exit\" data-x-effect=\"{&quot;scroll&quot;:true,&quot;offsetTop&quot;:&quot;10%&quot;,&quot;offsetBottom&quot;:&quot;10%&quot;,&quot;behaviorScroll&quot;:&quot;fire-once&quot;}\"><div class=\"cs-content x-global-block x-global-block-120677 e177430-e69\"><div class=\"x-section e120677-e1 m2l45-0\"><div class=\"x-container marginless-columns e120677-e2 m2l45-1\"><div class=\"x-column x-sm x-1-1 e120677-e3 m2l45-2\"><img decoding=\"async\"  class=\"x-img x-img-none\"  src=\"\/wp-content\/uploads\/2020\/02\/Fully-Scalable-Datamart-Solution.jpg\" alt=\"airline reservation management\"><div class=\"x-text x-content e120677-e5 m2l45-3 m2l45-4\">Case Study<\/div><div class=\"x-text x-text-headline e120677-e6 m2l45-6 mts\"><div class=\"x-text-content\"><div class=\"x-text-content-text\"><h3 class=\"x-text-content-text-primary\">Fully Scalable Datamart Solution for a Leading Indian Airline<\/h3>\n<\/div><\/div><\/div><div class=\"x-text x-content e120677-e7 m2l45-3 m2l45-5 mtm\"><p>Developed datamart solution that enabled analytical and better decision-making by airlines.\u00a0 Achieved 5% increase in customer satisfaction score.<\/p><\/div><a class=\"x-anchor x-anchor-button has-particle e120677-e8 m2l45-7\" tabindex=\"0\" href=\"https:\/\/www.igtsolutions.com\/case-studies\/fully-scalable-datamart-solution-for-a-leading-indian-airline\/\" target=\"_blank\" rel=\"noopener noreferrer\"><span class=\"x-particle is-secondary\" data-x-particle=\"scale-x inside-b_c\" aria-hidden=\"true\"><span style=\"\"><\/span><\/span><div class=\"x-anchor-content\"><div class=\"x-anchor-text\"><span class=\"x-anchor-text-primary\">Read More<\/span><\/div><\/div><\/a><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"<p>Delivering 100% Process Accuracy, Scalable Growth, and Resilient Procurement Operations for a Global FMCG EnterpriseCASE STUDIESDownloadOur team of 85-FTE multilingual professionals helped integrate complex digital ecosystems to manage the full procurement lifecycle, from PO creation to invoice resolution and vendor compliance.Share this PostAbout the Client The client is a global leader in consumer goods with a diverse portfolio of fast-moving &#8230; <\/p>\n<div><a href=\"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/delivering-100-process-accuracy-scalable-growth-and-resilient-procurement-operations-for-a-global-fmcg-enterprise\/\" class=\"more-link\">Read More<\/a><\/div>\n","protected":false},"author":29,"featured_media":0,"parent":181,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"template-blank-4.php","meta":{"footnotes":""},"class_list":["post-177430","page","type-page","status-publish","hentry","no-post-thumbnail"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.3 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Delivering 100% Process Accuracy, Scalable Growth, and Resilient Procurement Operations for a Global FMCG Enterprise<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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