{"version":"1.0","provider_name":"IGT Solutions","provider_url":"https:\/\/www.igtsolutions.com","author_name":"amit maurya","author_url":"https:\/\/www.igtsolutions.com\/author\/amit-1\/","title":"Productivity and Efficiency Boost With Workforce Optimization and Chat Concurrency for a US-based Low-Cost Airline","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"arC4nHa5fo\"><a href=\"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/productivity-and-efficiency-boost-with-workforce-optimization-and-chat-concurrency-for-a-us-based-low-cost-airline\/\">Productivity and Efficiency Boost With Workforce Optimization and Chat Concurrency for a US-based Low-Cost Airline<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/productivity-and-efficiency-boost-with-workforce-optimization-and-chat-concurrency-for-a-us-based-low-cost-airline\/embed\/#?secret=arC4nHa5fo\" width=\"600\" height=\"338\" title=\"&#8220;Productivity and Efficiency Boost With Workforce Optimization and Chat Concurrency for a US-based Low-Cost Airline&#8221; &#8212; IGT Solutions\" data-secret=\"arC4nHa5fo\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.igtsolutions.com\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","description":"185% Productivity Boost and Reduced AHT With Workforce Optimization and Chat Concurrency for a US-Based Low-Cost AirlineCASE STUDIESDownloadA fast-growing US-based low-cost carrier faced soaring chat volumes and service strain. We doubled chat concurrency, optimized resources, and applied intelligent automation to boost productivity, efficiency, and customer satisfaction.Share this PostAbout the Client The client is a low-cost carrier enabling affordable travel across ... Read More"}