{"version":"1.0","provider_name":"IGT Solutions","provider_url":"https:\/\/www.igtsolutions.com","author_name":"amit maurya","author_url":"https:\/\/www.igtsolutions.com\/author\/amit-1\/","title":"45% Call Automation Boosts Efficiency and Passenger Experience for a Low-Cost Airline","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"hbET1k9ks7\"><a href=\"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/45-call-automation-boosts-efficiency-and-passenger-experience-for-a-low-cost-airline\/\">45% Call Automation Boosts Efficiency and Passenger Experience for a Low-Cost Airline<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/45-call-automation-boosts-efficiency-and-passenger-experience-for-a-low-cost-airline\/embed\/#?secret=hbET1k9ks7\" width=\"600\" height=\"338\" title=\"&#8220;45% Call Automation Boosts Efficiency and Passenger Experience for a Low-Cost Airline&#8221; &#8212; IGT Solutions\" data-secret=\"hbET1k9ks7\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.igtsolutions.com\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","description":"CASE STUDIESDownloadAn international low-cost airline faced inefficiencies and low passenger satisfaction due to the absence of self-service technology, forcing agents to manage repetitive multilingual queries. IGT Solutions enabled an automation solution with backend integration that automated FAQs and transactions in five languages, while seamlessly escalating complex cases to live agents with complete chat continuity.Share this PostAbout the Client The client ... Read More"}