{"version":"1.0","provider_name":"IGT Solutions","provider_url":"https:\/\/www.igtsolutions.com","author_name":"amit maurya","author_url":"https:\/\/www.igtsolutions.com\/author\/amit-1\/","title":"Delivering Multichannel Customer Support On Demand For A Tech-Driven Hospitality Chain In APAC - IGT Solutions","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"LKeVotJkcy\"><a href=\"https:\/\/www.igtsolutions.com\/case-studies\/delivering-multichannel-customer-support-on-demand-for-a-tech-driven-hospitality-chain-in-apac\/\">Delivering Multichannel Customer Support On Demand For A Tech-Driven Hospitality Chain In APAC<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.igtsolutions.com\/case-studies\/delivering-multichannel-customer-support-on-demand-for-a-tech-driven-hospitality-chain-in-apac\/embed\/#?secret=LKeVotJkcy\" width=\"600\" height=\"338\" title=\"&#8220;Delivering Multichannel Customer Support On Demand For A Tech-Driven Hospitality Chain In APAC&#8221; &#8212; IGT Solutions\" data-secret=\"LKeVotJkcy\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.igtsolutions.com\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/www.igtsolutions.com\/wp-content\/uploads\/2021\/03\/Scaled-Agile-Delivery-of-a.jpg","thumbnail_width":552,"thumbnail_height":414,"description":"DownloadThe client was facing increasing difficulties in coping with the rising volume of customer queries. IGT helped the client to rapidly resolve tickets related to pre\/post bookings, stay queries, complaints, and inquiries across multiple channels while rationalizing operational expenses simultaneously. Share this PostAbout the Client The client is an apex player in the global hospitality space, maintaining an extensive chain ... Read More"}