{"version":"1.0","provider_name":"IGT Solutions","provider_url":"https:\/\/www.igtsolutions.com","author_name":"amit maurya","author_url":"https:\/\/www.igtsolutions.com\/author\/amit-1\/","title":"Major Rug Manufacturer Achieves 135% Increase in NPS and 38% Increase in CSAT with IGT\u2019s End-to-End Next-Gen Customer Experience Services","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"NfKSFWGCM5\"><a href=\"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/major-rug-manufacturer-achieves-improved-nps-and-c-sat\/\">Major Rug Manufacturer Achieves 135% Increase in NPS and 38% Increase in CSAT with IGT\u2019s End-to-End Next-Gen Customer Experience Services<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.igtsolutions.com\/thought-leadership\/case-studies\/major-rug-manufacturer-achieves-improved-nps-and-c-sat\/embed\/#?secret=NfKSFWGCM5\" width=\"600\" height=\"338\" title=\"&#8220;Major Rug Manufacturer Achieves 135% Increase in NPS and 38% Increase in CSAT with IGT\u2019s End-to-End Next-Gen Customer Experience Services&#8221; &#8212; IGT Solutions\" data-secret=\"NfKSFWGCM5\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.igtsolutions.com\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","description":"Major Rug Manufacturer Achieves 135% Increase in NPS and 38% Increase in CSAT with IGT\u2019s End-to-End Next-Gen Customer Experience ServicesCASE STUDIESDownloadLearn how IGT Solutions addressed the challenges of a leading rug manufacturer by focusing on SLA compliance and reducing abandoned calls. Subsequently, the focus shifted to driving sales growth and enhancing customer experience. The client experienced significant improvements in NPS, ... Read More"}