{"version":"1.0","provider_name":"IGT Solutions","provider_url":"https:\/\/www.igtsolutions.com","author_name":"amit3076","author_url":"https:\/\/www.igtsolutions.com\/author\/amit3076\/","title":"Creating Omnichannel CX for Cargo Customers of a leading airline in North America - IGT Solutions","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"einG7xX1mH\"><a href=\"https:\/\/www.igtsolutions.com\/case-studies\/creating-omnichannel-cx-for-cargo-customers-of-a-leading-airline-in-north-america\/\">Creating Omnichannel CX for Cargo Customers of a leading airline in North America<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.igtsolutions.com\/case-studies\/creating-omnichannel-cx-for-cargo-customers-of-a-leading-airline-in-north-america\/embed\/#?secret=einG7xX1mH\" width=\"600\" height=\"338\" title=\"&#8220;Creating Omnichannel CX for Cargo Customers of a leading airline in North America&#8221; &#8212; IGT Solutions\" data-secret=\"einG7xX1mH\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.igtsolutions.com\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","thumbnail_url":"https:\/\/www.igtsolutions.com\/wp-content\/uploads\/2021\/02\/cargo.jpg","thumbnail_width":552,"thumbnail_height":414,"description":"DownloadThe client was undergoing several challenges in providing quality customer service. IGT helped the client by developing an application that intelligently captures data from different channels of interaction with the customers that helped the client address customer queries from within the system, be it a Phone call, Email, Chat or Social Media interaction and provide a seamless customer experience. Share ... Read More"}