{"version":"1.0","provider_name":"IGT Solutions","provider_url":"https:\/\/www.igtsolutions.com","author_name":"amit3076","author_url":"https:\/\/www.igtsolutions.com\/author\/amit3076\/","title":"Digital contact center seasonal peaks","type":"rich","width":600,"height":338,"html":"<blockquote class=\"wp-embedded-content\" data-secret=\"Wb9z0rC0ed\"><a href=\"https:\/\/www.igtsolutions.com\/digital-contact-center-seasonal-peaks\/\">Digital contact center seasonal peaks<\/a><\/blockquote><iframe sandbox=\"allow-scripts\" security=\"restricted\" src=\"https:\/\/www.igtsolutions.com\/digital-contact-center-seasonal-peaks\/embed\/#?secret=Wb9z0rC0ed\" width=\"600\" height=\"338\" title=\"&#8220;Digital contact center seasonal peaks&#8221; &#8212; IGT Solutions\" data-secret=\"Wb9z0rC0ed\" frameborder=\"0\" marginwidth=\"0\" marginheight=\"0\" scrolling=\"no\" class=\"wp-embedded-content\"><\/iframe><script type=\"text\/javascript\">\n\/* <![CDATA[ *\/\n\/*! This file is auto-generated *\/\n!function(d,l){\"use strict\";l.querySelector&&d.addEventListener&&\"undefined\"!=typeof URL&&(d.wp=d.wp||{},d.wp.receiveEmbedMessage||(d.wp.receiveEmbedMessage=function(e){var t=e.data;if((t||t.secret||t.message||t.value)&&!\/[^a-zA-Z0-9]\/.test(t.secret)){for(var s,r,n,a=l.querySelectorAll('iframe[data-secret=\"'+t.secret+'\"]'),o=l.querySelectorAll('blockquote[data-secret=\"'+t.secret+'\"]'),c=new RegExp(\"^https?:$\",\"i\"),i=0;i<o.length;i++)o[i].style.display=\"none\";for(i=0;i<a.length;i++)s=a[i],e.source===s.contentWindow&&(s.removeAttribute(\"style\"),\"height\"===t.message?(1e3<(r=parseInt(t.value,10))?r=1e3:~~r<200&&(r=200),s.height=r):\"link\"===t.message&&(r=new URL(s.getAttribute(\"src\")),n=new URL(t.value),c.test(n.protocol))&&n.host===r.host&&l.activeElement===s&&(d.top.location.href=t.value))}},d.addEventListener(\"message\",d.wp.receiveEmbedMessage,!1),l.addEventListener(\"DOMContentLoaded\",function(){for(var e,t,s=l.querySelectorAll(\"iframe.wp-embedded-content\"),r=0;r<s.length;r++)(t=(e=s[r]).getAttribute(\"data-secret\"))||(t=Math.random().toString(36).substring(2,12),e.src+=\"#?secret=\"+t,e.setAttribute(\"data-secret\",t)),e.contentWindow.postMessage({message:\"ready\",secret:t},\"*\")},!1)))}(window,document);\n\/\/# sourceURL=https:\/\/www.igtsolutions.com\/wp-includes\/js\/wp-embed.min.js\n\/* ]]> *\/\n<\/script>\n","description":"Using digital technologies to manage contact center seasonal peaks As more and more consumers are shopping online, the ecommerce companies are launching various campaigns to attract buyers. As a result, managing retail seasonality and handling surge in customer queries becomes even more challenging. IGT has mastered the art of handling seasonal peaks by catering to demand fluctuations in the Ecommerce ... Read More"}