1.0IGT Solutionshttps://www.igtsolutions.comamit3076https://www.igtsolutions.com/author/amit3076/Increase in Revenue and CSAT for a leading Air Cargo in US - IGT Solutionsrich600338<blockquote class="wp-embedded-content" data-secret="yS9BgZF4Co"><a href="https://www.igtsolutions.com/case-studies/increase-in-revenue-and-csat-for-a-leading-air-cargo-in-us/">Increase in Revenue and CSAT for a leading Air Cargo in US</a></blockquote><iframe sandbox="allow-scripts" security="restricted" src="https://www.igtsolutions.com/case-studies/increase-in-revenue-and-csat-for-a-leading-air-cargo-in-us/embed/#?secret=yS9BgZF4Co" width="600" height="338" title="“Increase in Revenue and CSAT for a leading Air Cargo in US” — IGT Solutions" data-secret="yS9BgZF4Co" frameborder="0" marginwidth="0" marginheight="0" scrolling="no" class="wp-embedded-content"></iframe><script type="text/javascript">
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https://www.igtsolutions.com/wp-content/uploads/2020/09/air-cargo-case-study.jpg552414DownloadThe client was experiencing a dip in its cargo division revenues because of dropping sales conversion rate and was also struggling to reduce longer call transaction time that was leading to an increased percentage of abandoned calls and customer dissatisfaction. Addressing the issue IGT Solutions provided contact center services to support the General Cargo Reservations (GCR) and Pet Cargo processes ... Read More